AAA Technical Delivery III Salary in the United States

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

• Benefits – Medical, Dental, Vision, wellness program and more!

• 401k Matching – $1 for $1 company match up to 6% of pay

• Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

• Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Under general supervision, our Technical Delivery team member, provides technical support to internal customers on the operational or maintenance aspects of system equipment. This individual is a designated contact for escalated end-user support and resolution for issues that may be of moderate to moderately intermediate complexity.

Essential Functions

The ideal candidate will provide support and architecture expertise for VDI environments within our various businesses. The successful Team Member will perform a cross section of the following duties:

• Leads client-site, telephone and remote servicing that include installation and end-user support for  system hardware and software.

• Oversees technical support to customers on  operational or maintenance aspects of system equipment.

• Diagnoses hardware, software and systems failures using established procedures.

• Determines most cost-effective repair or resolutions to minimize customer downtime.

• Prepares and provides reports for  analyzing product-failure trends and service issues.

• Provides Tier  II support for  the Desktop and Help Desk.

• Recommends improvements for  organization's local area network (LAN), wide area network

(WAN),  and telephony.

• Monitors and tests network performance. Assists in end-user application and hardware design and configuration.

• Diagnoses, troubleshoots and resolves hardware, software or other network or system problems, and replaces defective components.

• Plans, coordinates and implements network security measures to protect data, software and hardware.

• Configures, monitors and maintains email applications or virus protection software.

• Monitors servers, telephones and networking equipment at remote locations.

• Researches new technologies by  attending seminars, reading trade articles or taking classes, and implements or recommends the implementation of new technologies

• Recommends changes to improve systems and network configurations, and determines hardware or software requirements related to such changes.

• Schedule and manage PC and print refreshes.

• Knowledge and experience with PCI and information security enterprise risk  assessment.

• Ensures implementation of the information security plans; and manages the operational processes for  monitoring and maintaining information security.

Knowledge/Skills/Abilities 

• Seeks ongoing improvements to the organization’s processes and procedures.

• Re-prioritizes daily tasks to ensure that emerging, urgent issues are resolved without losing sight of longer-term projects.

• Sets standards, timelines, priorities and approaches to help team complete and deliver assignments on  time.

• Takes advantage of available resources to complete work efficiently; coordinates with internal and external partners.

• Allocates appropriate amounts of time for  completing one’s own and others’ work; develops timelines and milestones.

• Demonstrates effective techniques in holding meetings, planning time, setting priorities, setting timelines and deadlines, and making effective use of time.

• Performs independently; informs managers or senior leaders of projects’ progress and issues encountered; recommends solution.

• Oversees project completion of less experienced team members; provides guidance to senior level team members on  highly complex assignments or projects with a major impact.

• Learns and applies Agile  principles and practices to assigned work.

• Ability  to mentor, guide and coach.

Education & Experience/Licenses & Certification

• Ability  to demonstrate project management skills and experience

• Application support experience.