How much does a Business Process Analyst make at companies like AARP in the United States? The average salary for Business Process Analyst at companies like AARP in the United States is $87,651 as of June 27, 2024, but the range typically falls between $78,149 and $97,153. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View the Cost of Living in Major Cities
About AARP
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AARP is a nonprofit, nonpartisan organization, with a membership of nearly 38 million that helps people turn their goals and dreams into 'Real Possibilities' by changing the way America defines aging. With staffed offices in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands, AARP works to strengthen communities and promote the issues that matter most to families such as healthcare security, financial security and personal fulfillment. AARP also advocates for individuals in the marketplace by selecting products and services of high quality and value to carry the AARP name. As a trusted source for news and information, AARP produces the world’s largest circulation magazine, AARP The Magazine and AARP Bulletin.
AARP Foundation is AARP’s 501 c3 charitable affiliate. We are a public charity with revenue from federal agencies, corporations, foundations and individuals. AARP Foundation’s vision is a country free of poverty where no older person feels vulnerable. Staff are located in Washington DC and throughout the US.
Every year, AARP Foundation helps millions of struggling older adults 50 and over win back opportunity by being a force for change on the most serious issues they face each day. Through the Foundation’s many groundbreaking and innovative programs and services, we create and advance effective solutions to meet their basic needs for nutritious food, safe and affordable housing, adequate income and much-needed personal connections.
SummaryThe Business Process Analyst role will provide support through business analysis and coordination to help determine business opportunities to increase efficiencies for the Tax-Aide program, the organization’s largest program serving 2.6 million individuals through more than 35,000 volunteers. This will be done through business process review, data analysis, best practice identification, and system enhancements and implementation.
The Business Process Analyst focuses on ensuring the smooth operations of the existing functionalities of the Volunteer Portal and Zendesk technology solutions and documents, analyzes and reports bug/fixes and enhancement opportunities related to these two platforms. Zendesk is a support ticketing system solution that has been customized for Tax-Aide to support volunteers. Inquiries received via Zendesk and other means are routed as request tickets to appropriate expert agents through Support Ticketing System. 70+ volunteer support agents (volunteer experts and staff) assist volunteers with their inquiries (3,000/month) on wide range of topics. The Volunteer Portal is built on the Salesforce platform and is an AARP enterprise wide solution where we manage the volunteer cadre, provide tools, resources, and virtual training solutions.
ResponsibilitiesAARP offers competitive benefits with a 401K, 100% company funded pension plan, health, dental, vision and life insurance, STD/LTD, paid vacation and sick, and other benefits.
Equal Employment OpportunityAARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.
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