AARP Integration and Implementation Systems Manager Salary in the United States

AARP is a nonprofit, nonpartisan organization, with a membership of nearly 38 million that helps people turn their goals and dreams into 'Real Possibilities' by changing the way America defines aging. With staffed offices in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands, AARP works to strengthen communities and promote the issues that matter most to families such as healthcare security, financial security and personal fulfillment. AARP also advocates for individuals in the marketplace by selecting products and services of high quality and value to carry the AARP name.  As a trusted source for news and information, AARP produces the world’s largest circulation magazine, AARP The Magazine and AARP Bulletin.

AARP Foundation is AARP’s 501 c3 charitable affiliate.  We are a public charity with revenue from federal agencies, corporations, foundations and individuals.  AARP Foundation’s vision is a country free of poverty where no older person feels vulnerable.  Staff are located in Washington DC and throughout the US. 

Every year, AARP Foundation helps millions of struggling older adults 50 and over win back opportunity by being a force for change on the most serious issues they face each day.  Through the Foundation’s many groundbreaking and innovative programs and services, we create and advance effective solutions to meet their basic needs for nutritious food, safe and affordable housing, adequate income and much-needed personal connections.

The Fundraising Integration and Implementation Systems Manager is a dual employee, responsible for the management, administration and oversight of all fundraising database systems and related data interfaces. The manager oversees all data flow processes, conducts process mapping and engineers and implements efficient processes striving for optimization. They will collaborates across AARP Foundation and AARP to ensure clear and consistent practices regarding housing of constituent information.

Day to day activities include working closely with internal clients and team members to implement efficient processes and fundraising solutions. The manager will ensure integration with existing systems. He or she also provides thought leadership and direction on best practices as it relates to implementation management. They will communicate often with stakeholders and document all procedures.

The manger also supports the Donor Services unit by providing system and process driven solutions. Reports to Director, Development Support and Donor Services.

1. Responsible for the day-to-day management of the fundraising CRM systems across Development including Direct Response CRM (MoneyMaker), Advocacy Direct Response CRM (MoneyMaker), Major Gifts/Planned Gifts CRM (Clearview), and future state Direct Response solution (Salesforce, NPSP). Oversee the security protocols for accessing the fundraising database and manage user access.
    
2. Review business requirements for all new campaign initiatives, formulate implementation plan to ensure capture of data, facilitate adequate data architecture. Document, test, roll out and establish new procedures for maintenance and support.
    
3. Responsible for designing and implementing proper integration between various fundraising systems along with all other relevant data platforms across the association. Assess and recommend best approach regarding data integration (ad hoc appends, automated Integration, API, WebServices) for each system based on business needs.  Remain the main resource on all such data integrations. Conduct scheduled audits to ensure business needs remain met through existing integrations. Recommend and manage enhancements as needed. Lead data migration efforts.
    
4. Manage all contracted services for core Development systems vendors, including contract extensions, SOWs, invoicing and payment, and manage the day-to-day commitments to ensure we remain on target.  Services and suppliers to also include in-house services and client service agreements. Amend current contracts based on new work or revisions to current contracts/SOW; work with Procurement and Legal to implement and execute. Oversight Purchase Order/Invoice process to ensure timely payment of Development and Donor Services expenses.
    
5. Manage all Development fundraising systems vendors (CRM and other tools as appropriate).  Remain the communication hub for all vendors. Conduct quarterly meetings; ensure the scope of work remains up to date to meet needs. Manage vendors’ work for accurate and timely delivery
    
6. Adhere to all applicable laws and follow ethical standards for charitable giving, as defined by the Association of Fundraising Professionals and the National Committee on Planned Giving.
    

        7. Establish Glossary of terminology pertaining to fundraising metrics. Publish up to date codes to super users, maintain codes in the system, conduct annual code audits, and remain                the main hub for creating new codes within all fundraising systems. 

• Completion of a Bachelor’s Degree or 7+ or more years of successful fundraising database experience supporting large and complex fundraising programs
• Project management experience including facilitating implementation, QC and implementation and integration documentation.
• Vendor management experience.
• Successful experience managing databases, system integrations, working with a large team, supporting multiple projects.
• Experience building collaborate relationships.
• An ability to identify and create systems and procedures.
• Successful fundraising database experience supporting large and complex fundraising programs
• Experience building collaborate relationships.
• Experience with Salesforce NPSP and Salesforce Marketing Cloud strongly desired.
• Experience with Clearview and MoneyMaker not required but a plus.

 AARP offers competitive benefits with a 401K, 100% company funded pension plan, health, dental, vision and life insurance, STD/LTD, paid vacation and sick, and other benefits.

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.  AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.