ABACO SYSTEMS RMA Customer Support Coordinator Salary in the United States

How much does a RMA Customer Support Coordinator make at companies like ABACO SYSTEMS in the United States? The average salary for RMA Customer Support Coordinator at companies like ABACO SYSTEMS in the United States is $60,739 as of March 26, 2024, but the range typically falls between $52,461 and $69,016. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities2

About ABACO SYSTEMS

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What does a RMA Customer Support Coordinator do at companies like ABACO SYSTEMS?

Abaco Systems is an acknowledged leader in rugged embedded computing, especially in the military/aerospace market. Our products are used in hundreds of mission critical applications, where the performance and reliability we deliver can be a matter of life and death.

We’re growing fast:  we’ve added substantially to our organization in roles across the board – and that expansion will continue. We’re also growing by acquisition. Our strategy puts our customers front and center of everything we do: their success will drive our success.

Summary of Position:     

The Warranty Service Customer Support Coordinator’s position is responsible for issuing Return Material Authorization’s (RMA) to customers wanting to return product (Warranty) or pay Abaco to have their product repaired (Service).  They will have direct interface with internal Abaco partners and customers.   They will provide predetermined Service pricing and move forward once a Customer PO stating the agreed upon pricing and all customer requirements.  Will assist in managing a pipeline of Warranty and Service work orders. This positions main goal is to build a partnership that will allow Abaco customers to provide the insight needed in continually improving on time delivery, turn-around time, and first pass yields.

Essential Roles and Responsibilities

·        A Customer Advocate who is the first Point of Contact (POC) for the Customer and takes “ownership” of the Warranty RMA work order to ensure that the contractual delivery date will be met.

·        A Customer Service Representative who maintains a high level of customer service at all times by promptly responding to warranty service calls, and providing status updates on existing work orders.

·        A Problem Solver who listens to the customer and can lead them to clearly communicate their issue in order to start the process of identifying the root cause of the issue.

·        A Communicator that speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions and effectively communicates resolutions to the customer.

·        A Team Player who works with and cooperates with other Abaco Team members to achieve the goals of the RMA Department.

At Abaco, we know that our people are our strength. We’re a team with a common goal – and we’re passionate about what we do, innovative, and open-minded. We’re not just given responsibility – we’re actively encouraged to make things happen. Oh, and – we have fun. If that sounds like your kind of organization – why not join us?

Abaco Systems prides itself on being an Equal Opportunity Employer.

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$52,461 Low Average $60,739 High $69,016

Understand the total compensation opportunity for RMA Customer Support Coordinator at companies like ABACO SYSTEMS, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$52,461
$69,016
$60,739
The chart shows total cash compensation for the ABACO SYSTEMS RMA Customer Support Coordinator in the United States, which includes base, and annual incentives can vary anywhere from $52,461 to $69,016 with an average total cash compensation of $60,739. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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