How much does a Product Surveillance Rep III make at companies like ABBVIE INC in the United States? The average salary for Product Surveillance Rep III at companies like ABBVIE INC in the United States is $80,073 as of June 27, 2024, but the range typically falls between $57,050 and $103,097. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View the Cost of Living in Major Cities
About ABBVIE INC
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WHAT YOUR NEW MANAGER WANTS YOU TO KNOW:
“I’m looking for a budding leader with experience in Post-Market Surveillance. If you want to jump start your path to leadership and contribute to keeping patients safe, I would be very interested in receiving your resume. Let’s discuss what you can bring to the team and what you aspire to do in the future.”
*YOU ARE more than just a title, YOU ARE…
• An Inspirer – You will act as a key resource within the department by mentoring Representatives, monitoring complaints, and provide ongoing coaching and training
• A Critical Thinker – You are inquisitive and like solving problems. You will investigate and maintain complaint files, determine responsibility in compliance with regulations, and submit safety reports.
• A Techie – You are a subject matter expert. You will provide technical and administrative support to internal and external customers.
YOU WILL:
• Be a trusted and expert partner. Analyze information obtained and make decisions for reportability under MDR regulation, 21 CFR 803, and international regulations.
• Initiate and set up complaint files. Maintain and update databases, recording all complaint activity in both hard copy and digitally. You will code complaint information according to Post Market Spreadsheet Report, Retrieval Program, internal trending, and PMA Annual Updates. Make reportability decisions within timeline.
• Provide leadership and guidance to people and processes. You will identify potential problems, assist in audits, and monitor incoming queue call flow.
• Act as a Subject Matter Expert. Work cross functionally and communicate sensitive information appropriately with patients and physicians.
• Initiate product reimbursement and claim records. Work with multiple cases at a time and be able to identify potential litigious customers, escalating for appropriate resolution.
• Be a key lead in department projects. Ensure MDR compliance and train team members as appropriate.
YOU BRING:
• At least one (1) year of business experience within customer service or clinical setting.
• Successful experience working in a controlled environment regulated by the FDA and other regulatory authorities.
• Bachelor’s degree from accredited college or university required or a combination of education and relevant experience.
LEADERSHIP SKILLS:
For this role, we’re looking for a thought leader who is:
• Excellence Focused
• Inquisitive
• Acts as an Owner
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Includes base and annual incentives
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