ACCESS COMMUNITY HEALTH NETWORK Call Center Temporary/Contracted Salary in the United States

Extensive Contact/Call Center EPIC Training ProvidedYou will have the opportunity to work in a high volume call center and join a team that values hard work and dedication. POSITION SUMMARY Contact Center Representatives are responsible for answering incoming calls from patients regarding scheduling of appointments, rescheduling appointments, answering customer questions, handling complaints, troubleshooting potential customer issues, and providing basic information.​The critical functions you will perform in this roleAnswer calls in an efficient, courteous, and prompt mannerPre-register new patients into the EPIC EMR system. Schedule patient appointments using the EPIC EMR system. Provide excellent service to our patients What You NeedHigh school diploma or equivalentExperience in customer serviceBilingual (English and Spanish) preferred Who We AreACCESS has been at the forefront of expanding access to affordable, comprehensive healthcare for nearly 30 years. We understand that we must continually work to evolve our thinking around patient care. As a community health care leader, we know that regardless of all the resources and advancements in medicine today, patient engagement is the most critical element in improving health outcomes. To achieve this outcome, we innovate and develop better practices to improve our care delivery model.