ACCESSO Implementation Specialist - Queuing Salary in the United States

Position Overview: We seek a highly motivated and detail-oriented Queuing Implementation Specialist to facilitate the onboarding of new clients and upgrading existing clients to new solutions.  The Queuing Operations team is a small and talented group who are dedicated to supporting our clients around the globe, and our technology is in high demand.  The Queuing Implementation Specialist will bring our combined decades of experience to ensure our clients’ objectives are met, that their guests are satisfied, and that the clients are thrilled with our solution.  As part of our virtual queuing team, you’ll work on our patented suite of virtual queuing technology which has saved over 12 million guests worldwide more than 4.2 billion minutes of waiting in line. The ideal candidate will have experience working well under pressure. We move quickly and look for team members with excellent problem-solving techniques and the ability to make sound decisions. We require self-starters who are able to adapt and learn.   Location: Lake Mary, Florida ***Please note in light of COVID-19, all of our employees globally are telecommuting until further notice.*** Reports to: Implementation Manager - Queuing Travel Requirement: Up to 33% to accesso Office/Client Locations WORKING AT accesso:  accesso is taking precautions to protect the health and wellness of our employees around the world during the current pandemic, including but not limited to the temporary suspension of business travel and the implementation of remote work. Albert Einstein said, “In the midst of difficulty lies opportunity.” At accesso, this time of uncertainty has created opportunities for us to strengthen our partnerships as we continue innovating on future technology needs in a post-COVID world; to grow as a company as we identify areas for improvement in business processes and practices; and to focus on our wellbeing as we learn to navigate a new circumstance while staying meaningfully connected with our individual selves, families and teams. When we are in the office, we have FUN! From our bright, open spaces, foosball and ping-pong tables, caffeine and snack-filled cafes, we’ve created office environments all over the world that nurture our team members’ creativity and fosters our company’s core values: Passion, Teamwork, Commitment, Integrity, and Innovation. These values are celebrated globally, by region, and by team through a multitude of recognition programs such as iValue, Rockstar, and Legends Awards. We are empowered to do our jobs and then are recognized and rewarded for doing it well. Our teams work really hard, encourage and motivate one another, and love to celebrate personal and professional accomplishments as a family. This creates an atmosphere where people are eager to solve problems together and want to continuously do better for not only themselves, but for their teams and peers. We are an Equal Opportunity Employer and believe in the power of inclusivity. We are committed to creating a diverse environment for our employees to celebrate one another’s unique qualities. Any hiring decision made is assessed on the basis of qualifications, merit, and business need. ABOUT accesso:  At accesso, we understand that technology is a critical component to our client’s success and the happiness of their guests. No business should have to settle for technology that creates more issues than it solves! Technology should be the solution, not the problem.   Our clients need powerful technology solutions to grow their businesses and create connected guest experiences – and accesso delivers! That’s why over 1,000 venues in 30 countries have chosen to partner with us.​ ​​ The status quo is not an option. If you’re not moving forward, you’re falling behind. With our accesso solutions, venues can empower their staff with the control, data and confidence to make informed decisions that will drive revenue, create operational efficiencies and improve guest experiences.