ALLIANCE PHYSICAL THERAPY PARTNERS Collection Specialist Salary in the United States

Full-time Patient Resolution Specialist

Alliance Physical Therapy Partners- Grand Rapids, MI

Alliance Physical Therapy is a for-profit provider of physical therapy programs and services in Michigan and several other states. We are seeking a full-time Patient Account Resolution Specialist for our corporate office in Grand Rapids, MI.

The Patient Account Resolution Specialist provides patient revenue management support including but not limited to discharged patient accounts receivable, providing financial counsel to patients regarding payment plans; managing patient refunds with timely submissions to the Finance Department; and placing patient accounts into collections as needed.

Responsibilities

• Answer calls, voicemail, and correspondence within standards for account resolution
• Follow up on unpaid accounts, review denied and unpaid claims and balances
• Update patient accounts as they are worked
• Work with insurance companies to resolve payment of claims
• Accurately assess the patient’s needs to resolve them and create a positive experience for the patient
• Refer unusual account situations to the Revenue Cycle Manager
• Work closely with patients to help determine the most effective way to bring their account up to date, including a variety of payment options and plans
• When required, timely send patient accounts to collections for third party management of accounts
• Determine accuracy of insurance and billing data to ensure proper and timely collections
• Maintain and organize patient file information
• Effectively review and determine the accuracy of the billing data

This list of duties is not intended to be all-inclusive, and may be expanded to include other duties or responsibilities that senior management may deem necessary.

 Qualifications

• A minimum of three years’ experience in healthcare revenue cycle operations or support.
• A high school diploma or equivalent
• Must be able to develop and maintain professional, service-oriented working relationships with patients, co-workers, and insurance companies.
• Ability to work well with others - strong teamwork skills, strong patient accounting systems knowledge and skills.
• The ability to consistently provide the highest level of customer service skills.
• The ability to work in a fast-paced and rapidly changing environment
• Strong computer skills with experience in collection and various other data systems