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As of August 01, 2026, the average salary for a Customer Service Representative in Iowa is $37,335 per year, which breaks down to an hourly rate of $18.
However, a Customer Service Representative's salary can vary significantly. Here’s a look at the typical salary range:
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Customer Service Representative Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $40,540 | $3,378 | $780 | $19 |
| Average | $37,335 | $3,111 | $718 | $18 |
| 25th Percentile | $34,132 | $2,844 | $656 | $16 |
Iowa Staffing - Des Moines, IA
Planet Fitness - Burlington, IA
The Boyd Group - Ankeny, IA
Trinity Health - Des Moines, IA
A Customer Service Representative's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Customer Service Representative's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Customer ... Level Customer Service Representative | $37,099 |
| Customer ... Level Customer Service Representative | $41,851 |
| Customer ... Level Customer Service Representative | $49,003 |
| Customer ... Level Customer Service Representative | $54,758 |
| Customer ... Level Customer Service Representative | $61,409 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Service Representatives. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Customer Service Representative roles, the industry you choose can affect earning potential by as much as 38% (the gap between the highest and lowest paying industries). Data shows that the Healthcare and Energy & Utilities sectors offer the strongest compensation, at 18% above the average. In contrast, Customer Service Representative positions in Transportation or Hospitality & Leisure typically offer lower base pay, as these industries often view Customer Service Representative as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Healthcare | $44,055 | $21.0 | 18% |
| Energy & Utilities | $42,935 | $21.0 | 15% |
| Financial Services | $41,068 | $20.0 | 10% |
| Insurance | $41,068 | $20.0 | 10% |
| Pharmaceuticals | $41,068 | $20.0 | 10% |
Understanding how a Customer Service Representative's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $40,540 | $3,378 | $780 | $19 |
| Average | $37,335 | $3,111 | $718 | $18 |
| 25th Percentile | $34,132 | $2,844 | $656 | $16 |
Ready to take the next step in your career? Browse thousands of current Customer Service Representative job openings on our job board. Use the search bar below to find your perfect match.
NAPA Auto Parts
Cedar Rapids, IA
NAPA Auto Parts | Cedar Rapids, IA
Napa Auto Parts - - Responsibilities:Places customer orders via telephone, fax, email, electronic methods, or walk-in inquiries. Influences gross profit th... more
7 Days Ago
Graybar Electric Company, Inc.
Cedar Rapids, IA
Graybar Electric Company, Inc. | Cedar Rapids, IA
Make a difference.As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You w... more
7 Days Ago
West Shore
Des Moines, IA
West Shore | Des Moines, IA
Customer Service SpecialistLocation:Des Moines, IA (ONSITE) Schedule:Monday-Friday, 7:30am-4:00pm (Full-Time)West Shore Home is a technology-driven and ind... more
7 Days Ago
vTech Solution
Davenport, IA
vTech Solution | Davenport, IA
Customer Service RepresentativevTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through ... more
7 Days Ago
GovernmentJobs.com
Urbandale, IA
GovernmentJobs.com | Urbandale, IA
Job TitleUrbandale Water Utility (IA)$58,570.00 - $80,158.00 AnnuallyUrbandale, IAFull-TimeCustomer ServiceClosing Date:4/1/2026 at 11:59 PM Central Time (... more
7 Days Ago
McGrath Automotive Group
Cedar Rapids, IA
McGrath Automotive Group | Cedar Rapids, IA
BDC / Customer Service Representative McGrath Family of DealershipsLocation:Cedar Rapids, IA Schedule:Full-TimeFor more than 70 years, the McGrath Family o... more
7 Days Ago
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