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As of August 01, 2026, the average salary for a Customer Service Representative in West Virginia is $35,131 per year, which breaks down to an hourly rate of $17.
However, a Customer Service Representative's salary can vary significantly. Here’s a look at the typical salary range:
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Customer Service Representative Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $38,146 | $3,179 | $734 | $18 |
| Average | $35,131 | $2,928 | $676 | $17 |
| 25th Percentile | $32,117 | $2,676 | $618 | $15 |
Poca Valley Bank - Charleston, WV
City National Bank of WV - Milton, WV
ibex - South Charleston, WV
Omniscius Consulting - Morgantown, WV
A Customer Service Representative's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Customer Service Representative's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Customer ... Level Customer Service Representative | $34,909 |
| Customer ... Level Customer Service Representative | $39,380 |
| Customer ... Level Customer Service Representative | $46,110 |
| Customer ... Level Customer Service Representative | $51,526 |
| Customer ... Level Customer Service Representative | $57,783 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Service Representatives. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Customer Service Representative roles, the industry you choose can affect earning potential by as much as 38% (the gap between the highest and lowest paying industries). Data shows that the Healthcare and Energy & Utilities sectors offer the strongest compensation, at 18% above the average. In contrast, Customer Service Representative positions in Transportation or Hospitality & Leisure typically offer lower base pay, as these industries often view Customer Service Representative as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Healthcare | $41,454 | $20.0 | 18% |
| Energy & Utilities | $40,400 | $19.0 | 15% |
| Financial Services | $38,644 | $19.0 | 10% |
| Insurance | $38,644 | $19.0 | 10% |
| Pharmaceuticals | $38,644 | $19.0 | 10% |
Understanding how a Customer Service Representative's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $38,146 | $3,179 | $734 | $18 |
| Average | $35,131 | $2,928 | $676 | $17 |
| 25th Percentile | $32,117 | $2,676 | $618 | $15 |
Ready to take the next step in your career? Browse thousands of current Customer Service Representative job openings on our job board. Use the search bar below to find your perfect match.
City National Bank of WV
Beckley, WV
City National Bank of WV | Beckley, WV
Job Description. Job Description. Customer Service Representative at City National Bank (on-site). We are an EQUAL OPPORTUNITY EMPLOYER, INCLUDING DISABILI... more
4 Days Ago
City National Bank of WV
Charles Town, WV
City National Bank of WV | Charles Town, WV
Job Description. Job Description. Customer Service Representative at City National Bank (on-site). We are an EQUAL OPPORTUNITY EMPLOYER, INCLUDING DISABILI... more
4 Days Ago
City National Bank of WV
Princeton, WV
City National Bank of WV | Princeton, WV
Job Description. Job Description. Customer Service Representative at City National Bank (on-site). We are an EQUAL OPPORTUNITY EMPLOYER, INCLUDING DISABILI... more
4 Days Ago
United Talent Staffing
Charleston, WV
United Talent Staffing | Charleston, WV
Job Description. Job Description. United Talent Staffing is looking for a full-time Customer Service Representative in Kanawha Valley with experience. Job ... more
5 Days Ago
Deutsche Post und DHL
Inwood, WV
Deutsche Post und DHL | Inwood, WV
Customer Service RepresentativeDHL Supply Chain is Hiring. At DHL, you will play a part in one of the world's most essential industries. There has never be... more
6 Days Ago
WesBanco
Kingwood, WV
WesBanco | Kingwood, WV
Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The C... more
6 Days Ago
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