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As of September 01, 2026, the average salary for a Customer Success Program Manager in Massachusetts is $101,781 per year, which breaks down to an hourly rate of $49.
However, a Customer Success Program Manager's salary can vary significantly. Here’s a look at the typical salary range:
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Customer Success Program Manager Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $111,920 | $9,327 | $2,152 | $54 |
| Average | $101,781 | $8,482 | $1,957 | $49 |
| 25th Percentile | $95,551 | $7,963 | $1,838 | $46 |
EliseAI - Boston, MA
Lumafield - South Boston, MA
Sproutward - Southborough, MA
Shift Technology - Boston, MA
A Customer Success Program Manager's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Success Program Managers. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Customer Success Program Manager roles, the industry you choose can affect earning potential by as much as 40% (the gap between the highest and lowest paying industries). Data shows that the Internet and Biotechnology sectors offer the strongest compensation, at 20% above the average. In contrast, Customer Success Program Manager positions in Edu., Gov't. & Nonprofit or MFG Nondurable typically offer lower base pay, as these industries often view Customer Success Program Manager as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Internet | $122,137 | $59.0 | 20% |
| Biotechnology | $117,048 | $56.0 | 15% |
| Financial Services | $117,048 | $56.0 | 15% |
| Energy & Utilities | $111,959 | $54.0 | 10% |
| Insurance | $111,959 | $54.0 | 10% |
Understanding how a Customer Success Program Manager's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $111,920 | $9,327 | $2,152 | $54 |
| Average | $101,781 | $8,482 | $1,957 | $49 |
| 25th Percentile | $95,551 | $7,963 | $1,838 | $46 |
Ready to take the next step in your career? Browse thousands of current Customer Success Program Manager job openings on our job board. Use the search bar below to find your perfect match.
Hospitable.com
Lanesboro, MA
Hospitable.com | Lanesboro, MA
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Boston, MA
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Customer Success RepresentativeThis is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade AI for enterprise. Backed by internationally r... more
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Boston, MA
Rapid7 | Boston, MA
Customer Success Advisor - ScaledAs a Customer Success Advisor, you will provide support to our customers via digital communication channels, ensuring a sm... more
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Bulletproof
Waltham, MA
Bulletproof | Waltham, MA
Customer Success Account Manager (CSAM)Headquartered in Canada with locations across the United States and around the globe with a footprint on six contine... more
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PTC
Boston, MA
PTC | Boston, MA
Customer Success Manager (BOS-US)We're looking for a Customer Success Manager to join the Onshape Education Customer Success Team at PTC and serve as a tru... more
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Verve
Cambridge, MA
Verve | Cambridge, MA
Customer Success Manager. Verve is building a world-class team to commercialize wearable solutions that empower the way people move in the world. Our first... more
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