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As of August 01, 2026, the average salary for a Customer Success Specialist in Virginia is $44,215 per year, which breaks down to an hourly rate of $21.
However, a Customer Success Specialist's salary can vary significantly. Here’s a look at the typical salary range:
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Customer Success Specialist Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $49,115 | $4,093 | $945 | $24 |
| Average | $44,215 | $3,685 | $850 | $21 |
| 25th Percentile | $40,311 | $3,359 | $775 | $19 |
Zoomph - Reston, VA
YELLOW DOG SOFTWARE LLC - Norfolk, VA
Cvent - West Mclean, VA
Power Monitors, Inc. - Mount Crawford, VA
A Customer Success Specialist's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Customer Success Specialist's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Customer ... Level Customer Success Specialist | $38,876 |
| Customer ... Level Customer Success Specialist | $43,855 |
| Customer ... Level Customer Success Specialist | $51,350 |
| Customer ... Level Customer Success Specialist | $57,381 |
| Customer ... Level Customer Success Specialist | $64,349 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Success Specialists. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Customer Success Specialist roles, the industry you choose can affect earning potential by as much as 30% (the gap between the highest and lowest paying industries). Data shows that the Financial Services and Biotechnology sectors offer the strongest compensation, at 15% above the average. In contrast, Customer Success Specialist positions in Edu., Gov't. & Nonprofit or Transportation typically offer lower base pay, as these industries often view Customer Success Specialist as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Financial Services | $50,848 | $24.0 | 15% |
| Biotechnology | $48,637 | $23.0 | 10% |
| Energy & Utilities | $48,637 | $23.0 | 10% |
| Healthcare | $47,753 | $23.0 | 8% |
| Pharmaceuticals | $47,753 | $23.0 | 8% |
Understanding how a Customer Success Specialist's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $49,115 | $4,093 | $945 | $24 |
| Average | $44,215 | $3,685 | $850 | $21 |
| 25th Percentile | $40,311 | $3,359 | $775 | $19 |
Ready to take the next step in your career? Browse thousands of current Customer Success Specialist job openings on our job board. Use the search bar below to find your perfect match.
Endurance IT Services
Henrico, VA
Endurance IT Services | Henrico, VA
Job Description. Job Description. Our client is seeking a Customer Success - Financial Software to serve as the central point of coordination between clien... more
6 Days Ago
Safeware, Inc
Sandston, VA
Safeware, Inc | Sandston, VA
Job Description. Job Description. Customer Success Team Specialist. Position Summary. Safeware, Inc. is seeking a Customer Success Team Specialist to serve... more
6 Days Ago
Appian Corporation
Arlington, VA
Appian Corporation | Arlington, VA
Job Description. Job Description. Here at Appian, our values of. Intensity. and. Excellence. define who we are. We set high standards and live up to them, ... more
6 Days Ago
Appian Corporation
McLean, VA
Appian Corporation | McLean, VA
Job Description. Job Description. Here at Appian, our values of. Intensity. and. Excellence. define who we are. We set high standards and live up to them, ... more
6 Days Ago
Pixalate, Inc.
Reston, VA
Pixalate, Inc. | Reston, VA
Job Description. Job Description. Director, Customer Success. Employment Type. Full-Time. Location. Hybrid in VA or NY (U.S.-Based Applicants Only). ABOUT ... more
6 Days Ago
IOTAP Inc. US Positions
Reston, VA
IOTAP Inc. US Positions | Reston, VA
Job Description. Job Description. Description. Introduction. IOTAP is the creator of Work 365. Work 365 is a SaaS application for companies generating reve... more
6 Days Ago
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