Customer Success Specialist (CSS) I Salary in the United States
How much does a Customer Success Specialist (CSS) I make in the United States?
As of August 01, 2026, the average salary for a Customer Success Specialist (CSS) I in the United States is $53,990 per year, which breaks down to an hourly rate of $26.
However, a Customer Success Specialist (CSS) I's salary can vary significantly. Here’s a look at the typical salary range:
Top Earners (90th percentile): $71,184
Majority Range (25th-75th percentile): $48,790 to $62,990
Key Factors That Influence Customer Success Specialist (CSS) I Salaries
A Customer Success Specialist (CSS) I's salary isn't a fixed number.
It's shaped by several important factors.
Below, we'll explore how your years of experience, geographic location, and company size can directly affect your earning potential.
How Experience Level Affects Customer Success Specialist (CSS) Salaries?
Experience is a primary driver of a Customer Success Specialist (CSS) I's salary.
As you build your skills and take on more complex tasks, your compensation generally increases.
Here's how the average salary grows at different career stages:
Customer Success Specialist (CSS) I (0-2 years): $53,968
Customer Onboarding Specialist II (2-4 years): $68,576
Customer Onboarding Specialist III (4-7 years): $102,717
Customer Onboarding Specialist IV (7+ years): $122,852
Customer Onboarding Specialist V (7-10 years): $146,357
Job Role
Years of Experience
Average Salary
Customer Success Specialist (CSS) I
0-2 years
$53,968
Customer Onboarding Specialist II
2-4 years
$68,576
Customer Onboarding Specialist III
4-7 years
$102,717
Customer Onboarding Specialist IV
7+ years
$122,852
Customer Onboarding Specialist V
7-10 years
$146,357
$53,968Customer ...
$68,576Customer ...
$102,717Customer ...
$122,852Customer ...
$146,357Customer ...
View as Table
View as Graph
What Am I Worth?
How Do Customer Success Specialist (CSS) I Salaries Vary from State to State?
Your salary can change significantly depending on where you work.
States with a higher cost of living and strong industrial sectors
often pay more to attract Customer Success Specialist (CSS) Is.
For example, consider the average annual salaries in these key locations:
Top Paying Cities for Customer Success Specialist (CSS) Is
Salaries can also vary between different cities.
Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay.
Here are a few examples of average annual salaries in different U.S. cities:
San Jose: $68,090
San Francisco: $67,390
Oakland: $65,990
San Jose, CA$68,090
San Francisco, CA$67,390
Oakland, CA$65,990
New York, NY$62,190
Paramus, NJ$61,390
Queens Village, NY$61,390
Passaic, NJ$61,390
Bergenfield, NJ$61,390
Stamford, CT$61,290
Huntington, NY$61,190
Newark, NJ$60,790
Bridgeport, CT$60,690
Vallejo, CA$60,590
New Brunswick, NJ$60,590
Petaluma, CA$60,590
Middlesex, NJ$60,490
Somerset, NJ$60,390
Santa Cruz, CA$60,290
Boston, MA$59,990
Monterey, CA$59,790
Seattle, WA$59,690
Santa Rosa, CA$59,690
Los Angeles, CA$59,690
Juneau, AK$59,490
Washington, DC$59,490
Orange, CA$59,290
Anchorage, AK$59,090
Anaheim, CA$59,090
Santa Ana, CA$59,090
Long Beach, CA$59,090
Santa Maria, CA$58,890
Everett, WA$58,890
Danbury, CT$58,690
Bremerton, WA$58,590
Sacramento, CA$58,390
Tacoma, WA$58,390
New Suffolk, NY$58,390
Trenton, NJ$58,290
San Diego, CA$58,290
Santa Barbara, CA$58,290
Brockton, MA$58,190
Fairbanks, AK$58,090
Lompoc, CA$57,990
Lowell, MA$57,890
Ventura, CA$57,890
Nashua, NH$57,890
Stockton, CA$57,890
Modesto, CA$57,490
Poughkeepsie, NY$57,390
Olympia, WA$57,290
Kennewick, WA$57,290
New Haven, CT$57,290
Lawrence, MA$57,090
Hartford, CT$56,990
Riverside, CA$56,990
Richland, WA$56,890
Bakersfield, CA$56,890
New Bedford, MA$56,890
San Bernardino, CA$56,790
New Britain, CT$56,790
Atlantic City, NJ$56,790
New London, CT$56,790
Norwich, CT$56,790
Portsmouth, NH$56,790
Boulder, CO$56,690
Worcester, MA$56,590
Portland, OR$56,590
Minneapolis, MN$56,390
Philadelphia, PA$56,290
Honolulu, HI$56,190
Saint Paul, MN$56,090
Vineland, NJ$56,090
Providence, RI$55,990
Chicago, IL$55,790
Bellingham, WA$55,790
Springfield, MA$55,690
Baltimore, MD$55,690
Chico, CA$55,590
Pittsfield, MA$55,390
Manchester, NH$55,290
Spokane, WA$55,090
Denver, CO$55,090
Albany, NY$54,790
Troy, NY$54,790
Nassau, NY$54,690
Schenectady, NY$54,690
Burlington, VT$54,590
Wilmington, DE$54,590
Salem, OR$54,490
Portland, ME$54,390
Yakima, WA$54,290
Rochester, MN$54,190
Reno, NV$54,090
Fresno, CA$54,090
Milwaukee, WI$54,090
Allentown, PA$53,990
Ann Arbor, MI$53,990
Detroit, MI$53,990
Colorado Springs, CO$53,890
Syracuse, NY$53,890
Carson City, NV$53,890
Houston, TX$53,790
Eugene, OR$53,790
Gary, IN$53,690
Springfield, OR$53,690
Bismarck, ND$53,690
Galveston, TX$53,590
Medford, OR$53,490
Fort Collins, CO$53,490
Concord, NH$53,490
Austin, TX$53,490
Mesa, AZ$53,390
Reading, PA$53,390
Phoenix, AZ$53,390
Dallas, TX$53,290
Saint Cloud, MN$53,290
Madison, WI$53,190
Utica, NY$53,090
Rochester, NY$52,990
Des Moines, IA$52,990
Raleigh, NC$52,990
Atlanta, GA$52,890
Battle Creek, MI$52,890
Salt Lake City, UT$52,890
Lancaster, PA$52,790
Harrisburg, PA$52,690
Kansas City, MO$52,690
Indianapolis, IN$52,590
Richmond, VA$52,590
Pittsburgh, PA$52,590
Boca Raton, FL$52,590
Cleveland, OH$52,590
Fort Worth, TX$52,590
Champaign, IL$52,590
Kansas City, KS$52,590
Columbus, OH$52,590
Las Vegas, NV$52,490
Cincinnati, OH$52,490
Petersburg, VA$52,390
Pueblo, CO$52,290
Lebanon, PA$52,290
Appleton, WI$52,290
Huntsville, AL$52,290
Lansing, MI$52,290
Buffalo, NY$52,190
Dayton, OH$52,190
Racine, WI$52,190
Charlotte, NC$52,190
Saint Louis, MO$52,190
York, PA$52,190
Elkhart, IN$52,190
Gastonia, NC$52,190
Toledo, OH$52,090
Binghamton, NY$52,090
Benton Harbor, MI$52,090
Rock Hill, SC$52,090
Beaumont, TX$52,090
Lorain, OH$52,090
Billings, MT$52,090
Rockford, IL$51,990
Springfield, IL$51,990
Elyria, OH$51,990
Fargo, ND$51,990
Flagstaff, AZ$51,990
Cheyenne, WY$51,890
Miami, FL$51,890
Grand Forks, ND$51,890
Fort Lauderdale, FL$51,890
Duluth, MN$51,890
Bangor, ME$51,690
Cedar Rapids, IA$51,690
Durham, NC$51,690
Louisville, KY$51,690
Grand Rapids, MI$51,590
Hialeah, FL$51,590
Casper, WY$51,590
Akron, OH$51,490
Virginia Beach, VA$51,490
Scranton, PA$51,490
New Orleans, LA$51,490
Peoria, IL$51,390
Sarasota, FL$51,390
Davenport, IA$51,290
Nashville, TN$51,290
Omaha, NE$51,290
Green Bay, WI$51,290
Baton Rouge, LA$51,290
Charleston, SC$51,290
Jamestown, NY$51,290
Tucson, AZ$51,190
Saint Petersburg, FL$51,190
Tampa, FL$51,190
Evansville, IN$51,190
Port Arthur, TX$51,190
Bradenton, FL$51,090
Orlando, FL$50,990
Santa Fe, NM$50,990
Clearwater, FL$50,890
La Crosse, WI$50,790
Canton, OH$50,790
Albuquerque, NM$50,790
Newport News, VA$50,790
High Point, NC$50,790
Laramie, WY$50,690
Norfolk, VA$50,690
Ogden, UT$50,690
Corpus Christi, TX$50,690
Fort Myers, FL$50,590
Rock Island, IL$50,590
Saginaw, MI$50,590
Jacksonville, FL$50,590
Salisbury, NC$50,590
Boise, ID$50,590
Moline, IL$50,590
Tulsa, OK$50,490
Waterloo, IA$50,490
Memphis, TN$50,490
Spartanburg, SC$50,390
Lincoln, NE$50,390
Fort Wayne, IN$50,390
Provo, UT$50,390
South Bend, IN$50,290
Cedar Falls, IA$50,290
San Antonio, TX$50,290
Greensboro, NC$50,290
Winston Salem, NC$50,190
Birmingham, AL$50,190
Savannah, GA$50,190
Muskegon, MI$50,190
Augusta, GA$49,990
Lake Charles, LA$49,990
Anderson, IN$49,990
Lexington, KY$49,990
Greenville, SC$49,990
Columbia, SC$49,890
Springfield, OH$49,890
Tuscaloosa, AL$49,890
Lima, OH$49,890
Wichita, KS$49,890
Asheville, NC$49,790
Bloomington, IN$49,790
Knoxville, TN$49,590
Shreveport, LA$49,590
Wilmington, NC$49,490
Roanoke, VA$49,490
Topeka, KS$49,390
Frankfort, KY$49,390
Melbourne, FL$49,290
Longview, TX$49,290
Oklahoma City, OK$49,290
Chillicothe, OH$49,290
Altoona, PA$49,190
Sioux Falls, SD$49,190
Mobile, AL$49,190
Terre Haute, IN$49,190
Killeen, TX$49,090
Chattanooga, TN$49,090
Fayetteville, AR$49,090
Amarillo, TX$49,090
Sioux City, IA$48,990
Idaho Falls, ID$48,990
Lynchburg, VA$48,990
Gainesville, FL$48,890
Portsmouth, OH$48,890
Temple, TX$48,790
Pensacola, FL$48,790
Clarksville, TN$48,790
Daytona Beach, FL$48,790
Lafayette, LA$48,790
Little Rock, AR$48,790
Youngstown, OH$48,790
Hopkinsville, KY$48,590
Erie, PA$48,590
Florence, SC$48,590
Charleston, WV$48,490
Great Falls, MT$48,490
Waco, TX$48,390
Fayetteville, NC$48,390
Tallahassee, FL$48,390
Macon, GA$48,390
Helena, MT$48,290
Pine Bluff, AR$48,290
Vincennes, IN$48,190
Lubbock, TX$48,190
Alamogordo, NM$48,190
Twin Falls, ID$48,090
Rapid City, SD$48,090
Montgomery, AL$47,990
Parkersburg, WV$47,990
Jackson, MS$47,990
Huntington, WV$47,990
Greenville, MS$47,990
Biloxi, MS$47,890
Wichita Falls, TX$47,890
Springfield, MO$47,890
Columbus, GA$47,790
Sumter, SC$47,790
Monroe, LA$47,790
Johnstown, PA$47,790
Pascagoula, MS$47,690
Abilene, TX$47,690
Kingsport, TN$47,490
Albany, GA$47,490
Gulfport, MS$47,490
Alexandria, LA$47,290
Fort Smith, AR$47,190
El Paso, TX$46,990
Las Cruces, NM$46,790
Harlingen, TX$46,690
Pocatello, ID$46,690
Florence, AL$46,590
Brownsville, TX$46,590
Mcallen, TX$46,490
Dothan, AL$46,390
Columbus, MS$46,090
Altus, OK$45,790
Lawton, OK$45,690
Pierre, SD$45,490
Customer Success Specialist (CSS) I Salary by Company Size: Startups vs. Enterprise
Customer Success Specialist (CSS) I salary potential scales significantly with company size.
Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $60,439.
While startup companies pay approximate $51,130.
Customer Success Specialist (CSS) I Salary by Company Size
Company Size
Employees
Average Salary
Startup
1~50
$51,130
Growth Stage
51~500
$54,076
Established
501~5000
$58,364
Enterprise
5000+
$60,439
Customer Success Specialist (CSS) I Salary by Industry: Top Paying Sectors
For Customer Success Specialist (CSS) I roles, the industry you choose can affect earning potential
by as much as 100% (the gap between the highest and lowest paying industries).
Data shows that the Aerospace & Defense and Business Services
sectors offer the strongest compensation, at 50% above the average.
In contrast, Customer Success Specialist (CSS) positions in Biotechnology or Transportation typically offer lower base pay,
as these industries often view Customer Success Specialist (CSS) I as a support function rather than a direct revenue driver.
The top paying industry for a Customer Success Specialist (CSS) I
Industry Sector
Average Annual Salary
Average Hourly Rate
Pay vs.Avg
Aerospace & Defense
$80,985
$39.0
50%
Customer Success Specialist (CSS) I Salary: Hourly Rate, Weekly Pay, and Monthly Pay
Understanding how a Customer Success Specialist (CSS) I's annual salary breaks down can help with budgeting.
Below, you can see the average hourly rate, weekly pay, and monthly pay for this role.
Use the buttons to switch between different pay periods.
Hourly
Monthly
Weekly
Yearly
Table View
Last Updated on August 01, 2026
$48,790
Average$53,990/year
$62,990
$4,066
Average$4,499/month
$5,249
$938
Average$1,038/week
$1,211
$23
Average$26/hour
$30
Annual Salary
Monthly Pay
Weekly Pay
Hourly Wage
75th Percentile
$62,990
$5,249
$1,211
$30
Average
$53,990
$4,499
$1,038
$26
25th Percentile
$48,790
$4,066
$938
$23
Customer Success Specialist (CSS) I Salary Growth & Career Path
For a Customer Success Specialist (CSS) I, the most direct path to higher earnings is advancing to the Customer Onboarding Specialist II role.
This promotion typically comes with a significant pay increase, bringing the average annual salary to
$68,600 - a projected growth of
27%
over your current level.
Salaries of jobs related to Customer Success Specialist (CSS) I
Salary Trends for Customer Success Specialist (CSS) I
Salaries for a Customer Success Specialist (CSS) I can change over time,
reflecting shifts in market demand and the overall economy.
The median salary decreased from $59,794 in 2023
to around $59,589 in 2025,
reflecting changes in demand, location, experience, and the wider economy.
For a detailed analysis of Customer Success Specialist (CSS) I salary trends,
.
Average Annual Salary of Customer Success Specialist (CSS) I Over Time
2022
$???
2023
$59,794
2024
$59,925
2025
$59,589
2026
$???
2027
$???
Year
Average Annual Salary
2022
View More
2023
$59,794
2024
$59,925
2025
$59,589
2026
View More
2027
View More
Most common benefits for Customer Success Specialist (CSS) I
Social Security
401(k)
Disability
Healthcare
Pension
Time Off (days)
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Common company salaries for Customer Success Specialist (CSS) I
Here are companies hiring for Customer Success Specialist (CSS) I and their salaries, click below for more details.
C
$128,509/per year
C R Bard Inc
Biotechnology
the United States
H
$124,697/per year
Henry Schein Canada
Biotechnology
the United States
N
$123,899/per year
Nordex Inc
Biotechnology
the United States
N
$120,416/per year
Nipro Corp
Biotechnology
the United States
E
$115,870/per year
Enovis
Biotechnology
the United States
A
$114,553/per year
Advanced Research Projects Agency - Energy
Biotechnology
the United States
M
$112,110/per year
MiniMed Inc
Biotechnology
the United States
L
$111,500/per year
Labcorp Drug Development
Biotechnology
the United States
L
$110,229/per year
Life Technologies Corp
Biotechnology
the United States
Z
$106,224/per year
Zimmer Biomet
Biotechnology
the United States
P
$103,077/per year
Promontory Therapeutics
Biotechnology
the United States
S
$102,181/per year
Steris PLC
Biotechnology
the United States
G
$97,274/per year
Gavin Conferences Pty Ltd
Biotechnology
the United States
E
$94,764/per year
Endeavor BioMedicines
Biotechnology
the United States
R
$94,402/per year
Replay Holdings LLC
Biotechnology
the United States
P
$94,235/per year
Pleno Inc
Biotechnology
the United States
S
$93,666/per year
Simulaids Inc
Biotechnology
the United States
N
$88,880/per year
NOIRLab/CAS
Biotechnology
the United States
O
$86,468/per year
Onward Technology
Biotechnology
the United States
L
$84,895/per year
LED Medical Diagnostics Inc
Biotechnology
the United States
E
$84,682/per year
Eyeco Ltd
Biotechnology
the United States
P
$84,523/per year
Paerosol
Biotechnology
the United States
I
$83,525/per year
IONIQ Sciences Inc
Biotechnology
the United States
S
$82,815/per year
Stateside PPE
Biotechnology
the United States
D
$82,041/per year
Digi Bio
Biotechnology
the United States
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FAQ about Customer Success Specialist (CSS) I
1. What industry pays the highest salary for Customer Success Specialist (CSS) I?
The Aerospace & Defense industry offers the highest average compensation for Customer Success Specialist (CSS) I roles,
with salaries approximately 50% above the market median.
Where Does Our Salary Data Come From?
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
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