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Member Experience Representative Salary in Massachusetts

How Much Does a Member Experience Representative make?

Member Experience Representative made a median salary around $50,397 in April, 2025. The best-paid 25 percent made $57,326 probably that year, while the lowest-paid 25 percent made around $45,272. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Salary Salary + Bonus Benefits
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Check out Member Experience Representative jobs in Massachusetts

CREW MEMBER- 18yrs or older - Experience preferred- able to work till 9 om

Dunkin' - Cafua Mgmt Co A Dunkin' Franchisee 1048 South Street - Wrentham, MA

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CREW MEMBER- 18yrs or older - Experience preferred- able to work till 9 om

Dunkin' - Cafua Mgmt Co A Dunkin' Franchisee 1048 South Street - Wrentham, MA

Apply Now

Member Service Representative

Innova - Westborough, MA

Apply Now
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Best-Paying Cities for Member Experience Representative

The metropolitan areas that pay the highest salary in the Member Experience Representative profession are Hyde Park , Allston , Arlington , Arlington Heights , Auburndale .
Hyde Park, MA $51,647
Allston, MA $51,647
Arlington, MA $51,647
Arlington Heights, MA $51,647
Auburndale, MA $51,647

Best-Paying States for Member Experience Representative

The states and districts that pay Member Experience Representative the highest salary are District of Columbia (around $51,272) , California (around $51,078) , Massachusetts (around $50,397) , Washington (around $50,212) , and New Jersey (around $50,193) .
District of Columbia $51,272
California $51,078
Massachusetts $50,397
Washington $50,212
New Jersey $50,193

What is the Career Path of Member Experience Representative?

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Member Experience Representative, the upper level is Customer Service Representative III , and then progresses to Customer Service Manager
Besides, Member Experience Representative can also turn to other related jobs, including Member Services Representative , Member Experience Specialist , Member Services Representative, Sr. and Director Of Member Experience .

Frequently Asked Questions for Member Experience Representative

Q: What is the salary range of Member Experience Representative in Massachusetts?
A: In 2025 , the lowest-paid Member Experience Representative in Massachusetts earned an average annual salary of $45,272 , while the highest-paid made $57,326.
Q: What is the salary for a Member Experience Representative in California?
A: Member Experience Representative employed in California earned an average salary of $51,078 in 2025.

Average Member Experience Representative Pay vs. Other Jobs

Member Experience Representative earned an average salary of $50,397 in 2025. Other jobs related to Member Experience Representative earned the following average salary in April, 2025. Member Services Representative made $43,560 , Member Experience Specialist made $80,480 , Member Services Representative, Sr. and Director Of Member Experience made $55,006 and $175,809 respectively .

Relevant Jobs of Member Experience Representative

Member Services Representative - Average Salary $43,560
Addresses member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls, or written questions. Provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience.
Member Experience Specialist - Average Salary $80,480
Administers and implements programs and initiatives to engage current and new members and continuously improve the member experience. Solicits member feedback and presents findings to internal teams to identify improvement goals to meet member needs, resolve problems, and generate new ideas for programs or services. Coordinates with internal stakeholders to access the resources and facilitate processes to support programs that deliver consistent member satisfaction. Utilizes web or social media to promote the organization, collect data on member sentiments, and communicate with members. Typically requires a bachelor's degree. Typically reports to a manager. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2-4 years of related experience.
Member Services Representative, Sr. - Average Salary $55,006
Addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls and written requests. Provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience.
Director Of Member Experience - Average Salary $175,809
There is currently no job description for Director Of Member Experience, be the first to submit the job responsibilities for Director Of Member Experience.
Member Experience Coordinator - Average Salary $59,667
There is currently no job description for Member Experience Coordinator, be the first to submit the job responsibilities for Member Experience Coordinator.
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