How much does a Customer Service Representative I make in Massachusetts? The average Customer Service Representative I salary in Massachusetts is $38,258 as of August 27, 2021, but the range typically falls between $33,661 and $43,266. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Based on HR-reported data: a national average with a geographic differential
25% $33,661 10% $29,475 90% $47,825 75% $43,266 $38,258 50%(Median)
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Customer Service Representative (Donor Relations)

Union of Concerned Scientists - Cambridge, MA

Job Description for Customer Service Representative I

Customer Service Representative I responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves routine and basic problems and communicates solutions or requested information to the customer. Being a Customer Service Representative I analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Additionally, Customer Service Representative I typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Customer Service Representative I works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2021 Salary.com)...View full job description

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Job Openings for Customer Service Representative I in Massachusetts

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Location Avg. Salary Date Updated
Location Attleboro, MA Avg. Salary $36,921 Date Updated August 27, 2021
Location Barnstable, MA Avg. Salary $37,081 Date Updated August 27, 2021
Location Fitchburg, MA Avg. Salary $37,469 Date Updated August 27, 2021
Location Hyannis, MA Avg. Salary $36,946 Date Updated August 27, 2021
Location Leominster, MA Avg. Salary $36,945 Date Updated August 27, 2021
Location Malden, MA Avg. Salary $39,619 Date Updated August 27, 2021
Location Methuen, MA Avg. Salary $37,555 Date Updated August 27, 2021
Location Newton, MA Avg. Salary $39,619 Date Updated August 27, 2021
Location Revere, MA Avg. Salary $39,619 Date Updated August 27, 2021
Location Weymouth, MA Avg. Salary $38,082 Date Updated August 27, 2021
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