Call Center Analyst Salaries in Maryland
How Much Does a Call Center Analyst Make in Maryland?
Updated March 01, 2025
As of March 01, 2025,
the average annual pay of Call Center Analyst in Maryland is $46,821.
While Salary.com is seeing that Call Center Analyst salary in MD can go up to $58,061
or down to $36,879, but most earn between $41,617 and $52,704.
Salary ranges can vary widely depending on many important factors,
including education, certifications, additional skills, and your experience levels.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Related Job Titles to Call Center Analyst
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Similar Job Salaries to Call Center Analyst by Company
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| Company | average base salary in (usd) | range |
|---|---|---|
|
CAO
Medical Call Center Representative
|
$64,901/yr
|
RANGE: $57,085 - $72,717
|
|
Health Care For the Homeless Inc
Call Center Specialist
|
$51,379/yr
|
RANGE: $44,542 - $58,217
|
|
Closet America
Call Center Representative
|
$48,565/yr
|
RANGE: $41,443 - $55,687
|
|
Children's National Hospital
Call Center Representative
|
$63,769/yr
|
RANGE: $55,683 - $71,856
|
|
Healthcare For the Homeless Inc
Call Center Specialist
|
$61,193/yr
|
RANGE: $51,609 - $70,777
|
|
Maryland Primary Care Physicians
Call Center Representative
|
$64,244/yr
|
RANGE: $53,997 - $74,492
|
|
Health Care for the Homeless
Call Center Specialist
|
$61,193/yr
|
RANGE: $51,609 - $70,777
|
|
CCS Contact Center
Supervisor, Call Center Operations
|
$104,708/yr
|
RANGE: $87,764 - $121,652
|
|
Current Events
Call Center Representative
|
$65,861/yr
|
RANGE: $56,707 - $75,015
|
Top 10 Highest Paying Cities For Call Center Analyst Jobs in Maryland
It is important to understand how location impacts your career prospects in the United States.
There are some cities where a Call Center Analyst can find a job easily with a greater salary paid then achieve a higher standard of living.
Below is the top cities list for Call Center Analyst job salaries in Maryland.
Some cities can pay higher salaries for Call Center Analyst jobs, which can indicate that there is a large demand for Call Center Analyst positions in this city.
The following table shows top 10 cities where the Call Center Analyst salary is higher than other cities in Maryland.
Silver Spring takes first place in this list, followed by Bethesda, Potomac.
The Call Center Analyst salary is $50,545 in Silver Spring,
which is higher than the national average. There are 15 cities' Call Center Analyst salary higher than national average in Maryland.
The average salary for a Call Center Analyst in Maryland is $46,821,
but we found that the city with the highest salary for Call Center Analyst jobs is Silver Spring, MD, and it is higher than Bethesda.
Call Center Analyst jobs in Silver Spring can have the opportunity to earn higher salaries than in other cities in Maryland.
| CITY | ANNUAL SALARY | MONTHLY PAY | WEEKLY PAY | HOURLY WAGE |
| Silver Spring | $50,545 | $4,212 | $972 | $24 |
| Bethesda | $50,545 | $4,212 | $972 | $24 |
| Potomac | $50,545 | $4,212 | $972 | $24 |
| Rockville | $50,499 | $4,208 | $971 | $24 |
| Bowie | $50,454 | $4,204 | $970 | $24 |
| Waldorf | $50,408 | $4,201 | $969 | $24 |
| Gaithersburg | $50,408 | $4,201 | $969 | $24 |
| Germantown | $49,046 | $4,087 | $943 | $24 |
| Frederick | $48,774 | $4,064 | $938 | $23 |
| Baltimore | $46,685 | $3,890 | $898 | $22 |
What Does a Call Center Analyst Do?
These teams can monitor and evaluate agent phone calls in call centers to ensure the call quality and CX are up to the center's standards.
Updated November 14, 2021
Scheduling employees to maximize work/life balance and prioritize feedback and support in the call center can.
Updated December 22, 2021
Team leaders help call center agents deescalate conversations, solve issues or answer questions from customers or the agents.
Updated December 22, 2021
In particular, the latest development in call center technologies includes the speech analysis software, a program that can detect minute changes in a speaker’s voice, thus adding a human element to your IVR or IVM system.
Updated December 22, 2021
Call centers can benefit any industry that interacts with customers over the phone. Examples include the following:.
Updated December 20, 2021
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Explore JobArchitectFrequently Asked Questions About a Call Center Analyst Salaries
What is the average of a Call Center Analyst in Maryland?
The Call Center Analyst salary range is from $41,617 to $52,704, and the average Call Center Analyst salary is $46,821/year in Maryland.
The Call Center Analyst's salary will change in different locations.
Which location pays the highest Call Center Analyst salary in the United States?
The Call Center Analyst salary in San Jose, CA is $56,993
which is the highest in the US.
What kinds of reasons will influence the Call Center Analyst's salary?
Besides the location, employees' education degree, related skills, and work experience also will influence the salary.
Try to improve your skills and experience to get a higher salary for the position of Call Center Analyst.
What is the growth rate of the Call Center Analyst's salary?
If you are thinking of becoming a Call Center Analyst or planning the next step in your career, find the detailed salary report of a Call Center Analyst.
