Call Quality Analyst Salaries in Illinois
How Much Does a Call Quality Analyst Make in Illinois?
Updated April 01, 2025
As of April 01, 2025,
the average annual pay of Call Quality Analyst in Illinois is $81,766.
While Salary.com is seeing that Call Quality Analyst salary in IL can go up to $97,305
or down to $65,283, but most earn between $73,138 and $89,900.
Salary ranges can vary widely depending on many important factors,
including education, certifications, additional skills, and your experience levels.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Related Job Titles to Call Quality Analyst
Call Center Agent Quality Monitoring Senior Analyst
$59,900
Illinois
Per Year
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Similar Job Salaries to Call Quality Analyst by Company
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| Company | average base salary in (usd) | range |
|---|---|---|
|
PLS Financial Services, Inc.
Call Center Quality Assurance Analyst
|
$70,372/yr
|
RANGE: $63,567 - $77,177
|
|
Otto Environmental Systems
Quality Analyst
|
$94,291/yr
|
RANGE: $84,639 - $103,943
|
|
TTEC Holdings Inc
Quality Analyst
|
$71,503/yr
|
RANGE: $63,045 - $79,961
|
|
Applied Systems
Quality Analyst
|
$71,503/yr
|
RANGE: $63,045 - $79,961
|
|
Flex
Quality Analyst
|
$107,857/yr
|
RANGE: $97,571 - $118,143
|
|
Robinhood
Call Center Operations Performance Analyst
|
$92,512/yr
|
RANGE: $83,913 - $101,111
|
|
PMG, Inc.
Software Quality Assurance Analyst
|
$103,945/yr
|
RANGE: $94,072 - $113,818
|
|
Lennox International
IT Quality Analyst - ERP
|
$69,583/yr
|
RANGE: $62,131 - $77,035
|
|
IAA
Senior Quality Assurance Analyst
|
$98,337/yr
|
RANGE: $90,176 - $106,497
|
Top 10 Highest Paying Cities For Call Quality Analyst Jobs in Illinois
It is important to understand how location impacts your career prospects in the United States.
There are some cities where a Call Quality Analyst can find a job easily with a greater salary paid then achieve a higher standard of living.
Below is the top cities list for Call Quality Analyst job salaries in Illinois.
Some cities can pay higher salaries for Call Quality Analyst jobs, which can indicate that there is a large demand for Call Quality Analyst positions in this city.
The following table shows top 10 cities where the Call Quality Analyst salary is higher than other cities in Illinois.
Chicago takes first place in this list, followed by Cicero, Oak Park.
The Call Quality Analyst salary is $82,897 in Chicago,
which is higher than the national average. There are 20 cities' Call Quality Analyst salary higher than national average in Illinois.
The average salary for a Call Quality Analyst in Illinois is $81,766,
but we found that the city with the highest salary for Call Quality Analyst jobs is Chicago, IL, and it is higher than Cicero.
Call Quality Analyst jobs in Chicago can have the opportunity to earn higher salaries than in other cities in Illinois.
| CITY | ANNUAL SALARY | MONTHLY PAY | WEEKLY PAY | HOURLY WAGE |
| Chicago | $82,897 | $6,908 | $1,594 | $40 |
| Cicero | $82,897 | $6,908 | $1,594 | $40 |
| Oak Park | $82,897 | $6,908 | $1,594 | $40 |
| Evanston | $82,865 | $6,905 | $1,594 | $40 |
| Skokie | $82,865 | $6,905 | $1,594 | $40 |
| Oak Lawn | $82,801 | $6,900 | $1,592 | $40 |
| Des Plaines | $82,672 | $6,889 | $1,590 | $40 |
| Mount Prospect | $82,608 | $6,884 | $1,589 | $40 |
| Aurora | $82,255 | $6,855 | $1,582 | $40 |
| Hoffman Estates | $82,183 | $6,849 | $1,580 | $40 |
What Does a Call Quality Analyst Do?
That’s why, as a quality analyst in customer service, you play a crucial role in your call center’s success.
Updated November 24, 2021
Here are some tips to help you create a call center QA process, effectively fulfill QA tasks, and improve call center quality:.
Updated October 09, 2021
High school level education in science subjects and industry experience are usually the minimum requirements for entry-level Quality Control Analyst positions.
Updated December 17, 2021
It is important to have a robust quality assurance program, creating a team of analysts and understanding their roles and responsibilities.
Updated December 16, 2021
If, on the other hand, customer experience takes reign as the main concern of your business, your quality analyst might then use tools that survey your customer’s experiences directly using phone and email surveys.
Updated December 13, 2021
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Explore JobArchitectFrequently Asked Questions About a Call Quality Analyst Salaries
What is the average of a Call Quality Analyst in Illinois?
The Call Quality Analyst salary range is from $73,138 to $89,900, and the average Call Quality Analyst salary is $81,766/year in Illinois.
The Call Quality Analyst's salary will change in different locations.
Which location pays the highest Call Quality Analyst salary in the United States?
The Call Quality Analyst salary in San Jose, CA is $101,178
which is the highest in the US.
What kinds of reasons will influence the Call Quality Analyst's salary?
Besides the location, employees' education degree, related skills, and work experience also will influence the salary.
Try to improve your skills and experience to get a higher salary for the position of Call Quality Analyst.
What is the growth rate of the Call Quality Analyst's salary?
If you are thinking of becoming a Call Quality Analyst or planning the next step in your career, find the detailed salary report of a Call Quality Analyst.
