Call Quality Analyst Salaries in the United States
How Much Does a Call Quality Analyst Make?
Updated April 01, 2025
As of April 01, 2025,
the average annual pay of Call Quality Analyst in the United States is $80,218.
While Salary.com is seeing that Call Quality Analyst salary in the US can go up to $95,463
or down to $64,047, but most earn between $71,753 and $88,198.
Salary ranges can vary widely depending on many important factors,
including education, certifications, additional skills, and your experience levels.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Related Job Titles to Call Quality Analyst
Facing Salary Structure Challenges? Let Our Expert Guide You
The job market is increasingly challenging. Our whitepaper, Navigating the Challenges of Creating Salary Structures, offers guidance on creating salary structures. Provide your phone number and work email to download the full version.
We will handle your contact details in line with our Privacy Policy.
If you prefer not to receive marketing emails from Salary.com, you can opt-out out of marketing communications at any time by clicking unsubscribe.
Choose a prefer time
Choose Your Preferred Time
All times are listed as US Eastern time (Boston/New York)
-
9:00 AM-9:30 AM
-
9:30 AM-10:00 AM
-
10:00 AM-10:30 AM
-
10:30 AM-11:00 AM
-
11:00 AM-11:30 AM
-
11:30 AM-12:00 PM
-
12:00 PM-12:30 PM
-
12:30 PM-1:00 PM
-
1:00 PM-1:30 PM
-
1:30 PM-2:00 PM
-
2:00 PM-2:30 PM
-
2:30 PM-3:00 PM
-
3:00 PM-3:30 PM
-
3:30 PM-4:00 PM
-
4:00 PM-4:30 PM
-
4:30 PM-5:00 PM
-
5:00 PM-5:30 PM
-
5:30 PM-6:00 PM
-
6:00 PM-6:30 PM
-
6:30 PM-7:00 PM
-
7:00 PM-7:30 PM
-
7:30 PM-8:00 PM
Similar Job Salaries to Call Quality Analyst by Company
Loading results...
| Company | average base salary in (usd) | range |
|---|---|---|
|
Insight Global
Quality Call Analyst
|
$78,872/yr
|
RANGE: $69,542 - $88,201
|
|
Insight Global
Quality Call Center Analyst
|
$76,099/yr
|
RANGE: $67,485 - $84,713
|
|
Debt Consultants Group
Call Center Quality Analyst
|
$66,841/yr
|
RANGE: $59,783 - $73,899
|
|
PLS Financial Services, Inc.
Call Center Quality Assurance Analyst
|
$70,372/yr
|
RANGE: $63,567 - $77,177
|
|
Newrez LLC
Quality & Speech Analyst- Call Miner
|
$77,002/yr
|
RANGE: $67,843 - $86,160
|
|
Homeland
Call Center Quality Control Analyst
|
$72,051/yr
|
RANGE: $63,134 - $80,968
|
|
Newrez LLC
Call Quality Control Analyst II
|
$70,288/yr
|
RANGE: $61,404 - $79,171
|
|
Lucent Health Solutions, Inc.
Call Center Quality Analyst- Nashville Hybrid
|
$62,534/yr
|
RANGE: $55,455 - $69,612
|
|
Crucial Link Group
On-Call Quality Inspection
|
$51,792/yr
|
RANGE: $46,000 - $57,584
|
|
Axelon Services Corporation
Quality Call Program Coordinator
|
$71,228/yr
|
RANGE: $63,137 - $79,318
|
What Does a Call Quality Analyst Do?
High school level education in science subjects and industry experience are usually the minimum requirements for entry-level Quality Control Analyst positions.
Updated December 17, 2021
It is important to have a robust quality assurance program, creating a team of analysts and understanding their roles and responsibilities.
Updated December 16, 2021
If, on the other hand, customer experience takes reign as the main concern of your business, your quality analyst might then use tools that survey your customer’s experiences directly using phone and email surveys.
Updated December 13, 2021
Quality assurance in call centers is important because it can enhance agent performance and maximize customer satisfaction.
Updated December 12, 2021
Call center quality monitoring provides valuable data that can help with optimizing agent behavior, enhancing sales performance, and improving the customer experience.
Updated December 10, 2021
Empower Your Talent Strategy with Salary.com's Skills Library.
Struggling with Managing Your Job Descriptions?
View Job Skills and Competency Data for more than 15,000 Job Titles, 18 Industries, and 26 Job Families.
Skills LibraryOur job description management tool- JobArchitect streamlines your job description process. Say goodbye to the hassle of crafting job descriptions.
Explore JobArchitectFrequently Asked Questions About a Call Quality Analyst Salaries
What is the average of a Call Quality Analyst in the United States?
The Call Quality Analyst salary range is from $71,753 to $88,198, and the average Call Quality Analyst salary is $80,218/year in the United States.
The Call Quality Analyst's salary will change in different locations.
Which location pays the highest Call Quality Analyst salary in the United States?
The Call Quality Analyst salary in San Jose, CA is $101,178
which is the highest in the US.
What kinds of reasons will influence the Call Quality Analyst's salary?
Besides the location, employees' education degree, related skills, and work experience also will influence the salary.
Try to improve your skills and experience to get a higher salary for the position of Call Quality Analyst.
What is the growth rate of the Call Quality Analyst's salary?
If you are thinking of becoming a Call Quality Analyst or planning the next step in your career, find the detailed salary report of a Call Quality Analyst.
Recent Salary Report
Below are the most recent Call Quality Analyst salary reports. Employer name has been removed to protect anonymity.
$78,219
Yearly
A Call Quality Analyst in Bethesda, MD reported making $78,219 per year
Bethesda, MD
6 - 1,000 employees
Full-Time
Company - Private
$8,030
Monthly
A Call Quality Analyst in Norwalk, CT reported making $8,030 per month
Norwalk, CT
1,000 - 3,000 employees
Full-Time
Company - Public
$77,866
Yearly
A Call Quality Analyst in Jacksonville, NC reported making $77,866 per year
Jacksonville, NC
200 - 6 employees
Full-Time
Company - Private
$33
Hourly
A Call Quality Analyst in Pensacola, FL reported making $33 per hour
Pensacola, FL
7,6 - 15,000 employees
Part-Time
Company - Public
$90,109
Yearly
A Call Quality Analyst in Frankfort, KY reported making $90,109 per year
Frankfort, KY
100 - 200 employees
Full-Time
Company - Private
$35
Hourly
A Call Quality Analyst in Plainfield, NJ reported making $35 per hour
Plainfield, NJ
3,000 - 7,6 employees
Part-Time
Company - Public
