Call Quality Analyst Salaries in Knoxville, TN
How Much Does a Call Quality Analyst Make in Knoxville, TN?
Updated December 01, 2024
As of December 01, 2024,
the average annual pay of Call Quality Analyst in Knoxville, TN is $72,820.
While Salary.com is seeing that Call Quality Analyst salary in Knoxville, TN can go up to $86,655
or down to $58,147, but most earn between $65,140 and $80,062.
Salary ranges can vary widely depending on many important factors,
including education, certifications, additional skills, and your experience levels.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Related Job Titles to Call Quality Analyst
Call Center Agent Quality Monitoring Analyst
$47,600
Knoxville, TN
Per Year
Call Center Agent Quality Monitoring Senior Analyst
$56,200
Knoxville, TN
Per Year
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Similar Job Salaries to Call Quality Analyst by Company
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| Company | average base salary in (usd) | range |
|---|---|---|
|
Rapsys Technologies
Quality Analyst
|
$74,441/yr
|
RANGE: $64,824 - $84,058
|
|
Franklin Madison Group LLC
Quality and Data Analyst
|
$95,633/yr
|
RANGE: $82,840 - $108,427
|
|
Franklin Madison
Quality and Data Analyst
|
$95,633/yr
|
RANGE: $82,840 - $108,427
|
|
Lorven Technologies Inc.
Quality Assurance Analyst/Sr Tester
|
$98,965/yr
|
RANGE: $88,645 - $109,285
|
|
Shellpoint Mortgage Servicing
Quality & Speech Analyst- Call Miner
|
$74,056/yr
|
RANGE: $64,305 - $83,806
|
|
BNY
Senior Associate, Quality Assurance and Testing Analyst
|
$84,264/yr
|
RANGE: $74,609 - $93,919
|
|
Talentify.io
HIIM Data Integrity Quality Analyst - Auditor (Remote)
|
$67,653/yr
|
RANGE: $57,307 - $77,999
|
|
Attentis Consulting
Salesforce Solutions Quality Assurance (QA) Analyst - Remote US
|
$94,345/yr
|
RANGE: $82,742 - $105,949
|
|
Covenant Health
Call center
|
$114,767/yr
|
RANGE: $96,151 - $133,383
|
|
Performance Food Group
Will call coordinator
|
$45,318/yr
|
RANGE: $38,620 - $52,015
|
What Does a Call Quality Analyst Do?
High school level education in science subjects and industry experience are usually the minimum requirements for entry-level Quality Control Analyst positions.
Updated December 17, 2021
It is important to have a robust quality assurance program, creating a team of analysts and understanding their roles and responsibilities.
Updated December 16, 2021
If, on the other hand, customer experience takes reign as the main concern of your business, your quality analyst might then use tools that survey your customer’s experiences directly using phone and email surveys.
Updated December 13, 2021
Quality assurance in call centers is important because it can enhance agent performance and maximize customer satisfaction.
Updated December 12, 2021
Call center quality monitoring provides valuable data that can help with optimizing agent behavior, enhancing sales performance, and improving the customer experience.
Updated December 10, 2021
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Explore JobArchitectFrequently Asked Questions About a Call Quality Analyst Salaries
What is the average of a Call Quality Analyst in Knoxville, TN?
The Call Quality Analyst salary range is from $65,140 to $80,062, and the average Call Quality Analyst salary is $72,820/year in Knoxville, TN.
The Call Quality Analyst's salary will change in different locations.
Which location pays the highest Call Quality Analyst salary in the United States?
The Call Quality Analyst salary in San Jose, CA is $99,660
which is the highest in the US.
What kinds of reasons will influence the Call Quality Analyst's salary?
Besides the location, employees' education degree, related skills, and work experience also will influence the salary.
Try to improve your skills and experience to get a higher salary for the position of Call Quality Analyst.
What is the growth rate of the Call Quality Analyst's salary?
If you are thinking of becoming a Call Quality Analyst or planning the next step in your career, find the detailed salary report of a Call Quality Analyst.
