Call Quality Analyst Salaries in Springfield, MA
How Much Does a Call Quality Analyst Make in Springfield, MA?
Updated April 01, 2025
As of April 01, 2025,
the average annual pay of Call Quality Analyst in Springfield, MA is $83,137.
While Salary.com is seeing that Call Quality Analyst salary in Springfield, MA can go up to $98,938
or down to $66,378, but most earn between $74,365 and $91,408.
Salary ranges can vary widely depending on many important factors,
including education, certifications, additional skills, and your experience levels.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Related Job Titles to Call Quality Analyst
Call Center Agent Quality Monitoring Analyst
$54,500
Springfield, MA
Per Year
Call Center Agent Quality Monitoring Senior Analyst
$60,900
Springfield, MA
Per Year
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Similar Job Salaries to Call Quality Analyst by Company
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| Company | average base salary in (usd) | range |
|---|---|---|
|
Insight Global
Quality Call Center Analyst
|
$76,099/yr
|
RANGE: $67,485 - $84,713
|
|
Grand Circle Corporation
Call Center - Workforce Management Analyst
|
$107,517/yr
|
RANGE: $95,724 - $119,309
|
|
R&D Partners
Sr. Quality Control Analyst
|
$102,751/yr
|
RANGE: $91,826 - $113,675
|
|
Quality Beverage
Sales Analyst (Quality Beverage)
|
$96,724/yr
|
RANGE: $87,320 - $106,128
|
|
Compu-Vision Consulting
Quality Assurance Technical Analyst
|
$107,182/yr
|
RANGE: $96,771 - $117,593
|
|
Experis
Quality Control Analyst
|
$76,824/yr
|
RANGE: $67,114 - $86,533
|
|
Trillium Staffing
Quality Assurance Analyst
|
$109,014/yr
|
RANGE: $98,447 - $119,580
|
|
TalentBurst, Inc.
Sr Quality Assurance Analyst
|
$134,206/yr
|
RANGE: $121,785 - $146,626
|
|
Overture Partners
Quality Assurance Analyst
|
$109,014/yr
|
RANGE: $98,447 - $119,580
|
|
TalentBurst, an Inc 5000 company
Quality Control Analyst Lead
|
$100,817/yr
|
RANGE: $89,277 - $112,357
|
What Does a Call Quality Analyst Do?
Recordings should be done often enough for calls, emails, or chats because these communications can be used to determine the quality of customer interactions.
Updated October 09, 2021
For instance, a QA analyst will listen in on every agent at least three times a day but randomly choose particular calls for monitoring.
Updated October 02, 2021
High school level education in science subjects and industry experience are usually the minimum requirements for entry-level Quality Control Analyst positions.
Updated December 17, 2021
It is important to have a robust quality assurance program, creating a team of analysts and understanding their roles and responsibilities.
Updated December 16, 2021
If, on the other hand, customer experience takes reign as the main concern of your business, your quality analyst might then use tools that survey your customer’s experiences directly using phone and email surveys.
Updated December 13, 2021
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Explore JobArchitectFrequently Asked Questions About a Call Quality Analyst Salaries
What is the average of a Call Quality Analyst in Springfield, MA?
The Call Quality Analyst salary range is from $74,365 to $91,408, and the average Call Quality Analyst salary is $83,137/year in Springfield, MA.
The Call Quality Analyst's salary will change in different locations.
Which location pays the highest Call Quality Analyst salary in the United States?
The Call Quality Analyst salary in San Jose, CA is $101,178
which is the highest in the US.
What kinds of reasons will influence the Call Quality Analyst's salary?
Besides the location, employees' education degree, related skills, and work experience also will influence the salary.
Try to improve your skills and experience to get a higher salary for the position of Call Quality Analyst.
What is the growth rate of the Call Quality Analyst's salary?
If you are thinking of becoming a Call Quality Analyst or planning the next step in your career, find the detailed salary report of a Call Quality Analyst.
