Contact Center Agent Salaries in Boston, MA
How Much Does a Contact Center Agent Make in Boston, MA?
Updated April 01, 2025
As of April 01, 2025,
the average annual pay of Contact Center Agent in Boston, MA is $59,547.
While Salary.com is seeing that Contact Center Agent salary in Boston, MA can go up to $75,735
or down to $43,163, but most earn between $50,971 and $68,021.
Salary ranges can vary widely depending on many important factors,
including education, certifications, additional skills, and your experience levels.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Related Job Titles to Contact Center Agent
Contact Center Agent and Resources Scheduling Supervisor
$87,810
Boston, MA
Per Year
Contact Center Agent and Resources Scheduling Manager
$124,640
Boston, MA
Per Year
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Similar Job Salaries to Contact Center Agent by Company
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| Company | average base salary in (usd) | range |
|---|---|---|
|
Beacon Hill Staffing Group
Contact Center Agent
|
$55,867/yr
|
RANGE: $50,554 - $61,179
|
|
Manpower Group Inc.
Contact Center Specialist
|
$58,959/yr
|
RANGE: $53,353 - $64,566
|
|
SBLI
Contact Center Representative
|
$53,036/yr
|
RANGE: $47,832 - $58,240
|
|
Quincy Credit Union
Contact Center Representative
|
$56,824/yr
|
RANGE: $51,258 - $62,390
|
|
Potpourri Group
Operations Leader, Contact Center
|
$120,714/yr
|
RANGE: $108,237 - $133,192
|
|
Health Resources in Action Inc
Contact Center Supervisor
|
$58,548/yr
|
RANGE: $52,459 - $64,638
|
|
EO of Labor & Work Dvlpmnt
Contact Center Supervisor (Brockton)
|
$56,800/yr
|
RANGE: $50,893 - $62,708
|
|
CyberCoders
Customer Contact Center Specialist - Banking
|
$68,809/yr
|
RANGE: $61,676 - $75,941
|
|
SCRAM Systems
Contact Center Customer Service Representative
|
$58,573/yr
|
RANGE: $52,835 - $64,310
|
|
Mass Inc
Bilingual (Spanish) Contact Center Representative
|
$62,696/yr
|
RANGE: $56,206 - $69,187
|
What Does a Contact Center Agent Do?
Webex helped T-Mobile rapidly transition 12,000 call center employees to remote work and streamlined the customer calling experience, boosting satisfaction from both customers and agents.
Updated November 18, 2021
In addition, agents need to be trained to use call center technology properly (such as a CRM database) to deliver service with full confidence.
Updated December 20, 2021
We know how beneficial a well-made call center agent evaluation form is when used correctly, and creating better performance outcomes is what we're passionate about.
Updated December 19, 2021
Remote call center agents may also require enhanced internet access to access their organizations' call center software reliably, so organizations may want to invest in.
Updated December 18, 2021
A good call center agent will handle it gracefully and remove the recipient from the database so they don’t get called again.
Updated December 14, 2021
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Explore JobArchitectFrequently Asked Questions About a Contact Center Agent Salaries
What is the average of a Contact Center Agent in Boston, MA?
The Contact Center Agent salary range is from $50,971 to $68,021, and the average Contact Center Agent salary is $59,547/year in Boston, MA.
The Contact Center Agent's salary will change in different locations.
Which location pays the highest Contact Center Agent salary in the United States?
The Contact Center Agent salary in San Jose, CA is $67,342
which is the highest in the US.
What kinds of reasons will influence the Contact Center Agent's salary?
Besides the location, employees' education degree, related skills, and work experience also will influence the salary.
Try to improve your skills and experience to get a higher salary for the position of Contact Center Agent.
What is the growth rate of the Contact Center Agent's salary?
If you are thinking of becoming a Contact Center Agent or planning the next step in your career, find the detailed salary report of a Contact Center Agent.
