Contact Center Agent Salaries in Massachusetts
How Much Does a Contact Center Agent Make in Massachusetts?
Updated April 01, 2025
As of April 01, 2025,
the average annual pay of Contact Center Agent in Massachusetts is $58,106.
While Salary.com is seeing that Contact Center Agent salary in MA can go up to $73,902
or down to $42,118, but most earn between $49,737 and $66,374.
Salary ranges can vary widely depending on many important factors,
including education, certifications, additional skills, and your experience levels.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Related Job Titles to Contact Center Agent
Contact Center Agent and Resources Scheduling Supervisor
$85,680
Massachusetts
Per Year
Contact Center Agent and Resources Scheduling Manager
$121,630
Massachusetts
Per Year
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Similar Job Salaries to Contact Center Agent by Company
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| Company | average base salary in (usd) | range |
|---|---|---|
|
Potpourri Group
Senior Leader Contact Center
|
$119,272/yr
|
RANGE: $108,422 - $130,123
|
|
US Tech Solutions
Contact Center Process Analyst
|
$122,555/yr
|
RANGE: $112,377 - $132,733
|
|
Quincy Credit Union
Contact Center Representative
|
$56,824/yr
|
RANGE: $51,258 - $62,390
|
|
Potpourri Group
Operations Leader, Contact Center
|
$120,714/yr
|
RANGE: $108,237 - $133,192
|
|
Health Resources in Action Inc
Contact Center Supervisor
|
$58,548/yr
|
RANGE: $52,459 - $64,638
|
|
EO of Labor & Work Dvlpmnt
Contact Center Supervisor (Brockton)
|
$56,800/yr
|
RANGE: $50,893 - $62,708
|
|
Mass General Brigham
Scheduling Specialist, Ambulatory Contact Center
|
$74,710/yr
|
RANGE: $67,563 - $81,857
|
|
Mass Inc
Bilingual (Spanish) Contact Center Representative
|
$62,696/yr
|
RANGE: $56,206 - $69,187
|
|
Stoneham Bank
Customer Contact Center Specialist - Onsite
|
$72,150/yr
|
RANGE: $63,638 - $80,662
|
|
1200 The General Hospital Corporation
Scheduling Specialist, Ambulatory Contact Center
|
$82,783/yr
|
RANGE: $75,648 - $89,918
|
Top 10 Highest Paying Cities For Contact Center Agent Jobs in Massachusetts
It is important to understand how location impacts your career prospects in the United States.
There are some cities where a Contact Center Agent can find a job easily with a greater salary paid then achieve a higher standard of living.
Below is the top cities list for Contact Center Agent job salaries in Massachusetts.
Some cities can pay higher salaries for Contact Center Agent jobs, which can indicate that there is a large demand for Contact Center Agent positions in this city.
The following table shows top 10 cities where the Contact Center Agent salary is higher than other cities in Massachusetts.
Boston takes first place in this list, followed by Cambridge, Waltham.
The Contact Center Agent salary is $59,547 in Boston,
which is higher than the national average. There are 36 cities' Contact Center Agent salary higher than national average in Massachusetts.
The average salary for a Contact Center Agent in Massachusetts is $58,106,
but we found that the city with the highest salary for Contact Center Agent jobs is Boston, MA, and it is higher than Cambridge.
Contact Center Agent jobs in Boston can have the opportunity to earn higher salaries than in other cities in Massachusetts.
| CITY | ANNUAL SALARY | MONTHLY PAY | WEEKLY PAY | HOURLY WAGE |
| Boston | $59,547 | $4,962 | $1,145 | $29 |
| Cambridge | $59,547 | $4,962 | $1,145 | $29 |
| Waltham | $59,547 | $4,962 | $1,145 | $29 |
| Newton | $59,547 | $4,962 | $1,145 | $29 |
| Arlington | $59,547 | $4,962 | $1,145 | $29 |
| Brookline | $59,547 | $4,962 | $1,145 | $29 |
| Lynn | $59,547 | $4,962 | $1,145 | $29 |
| Malden | $59,547 | $4,962 | $1,145 | $29 |
| Medford | $59,547 | $4,962 | $1,145 | $29 |
| Quincy | $59,547 | $4,962 | $1,145 | $29 |
What Does a Contact Center Agent Do?
Webex helped T-Mobile rapidly transition 12,000 call center employees to remote work and streamlined the customer calling experience, boosting satisfaction from both customers and agents.
Updated November 18, 2021
In addition, agents need to be trained to use call center technology properly (such as a CRM database) to deliver service with full confidence.
Updated December 20, 2021
We know how beneficial a well-made call center agent evaluation form is when used correctly, and creating better performance outcomes is what we're passionate about.
Updated December 19, 2021
Remote call center agents may also require enhanced internet access to access their organizations' call center software reliably, so organizations may want to invest in.
Updated December 18, 2021
A good call center agent will handle it gracefully and remove the recipient from the database so they don’t get called again.
Updated December 14, 2021
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Explore JobArchitectFrequently Asked Questions About a Contact Center Agent Salaries
What is the average of a Contact Center Agent in Massachusetts?
The Contact Center Agent salary range is from $49,737 to $66,374, and the average Contact Center Agent salary is $58,106/year in Massachusetts.
The Contact Center Agent's salary will change in different locations.
Which location pays the highest Contact Center Agent salary in the United States?
The Contact Center Agent salary in San Jose, CA is $67,342
which is the highest in the US.
What kinds of reasons will influence the Contact Center Agent's salary?
Besides the location, employees' education degree, related skills, and work experience also will influence the salary.
Try to improve your skills and experience to get a higher salary for the position of Contact Center Agent.
What is the growth rate of the Contact Center Agent's salary?
If you are thinking of becoming a Contact Center Agent or planning the next step in your career, find the detailed salary report of a Contact Center Agent.
