Contact Center Agent Salaries in Springfield, IL
How Much Does a Contact Center Agent Make in Springfield, IL?
Updated January 01, 2025
As of January 01, 2025,
the average annual pay of Contact Center Agent in Springfield, IL is $50,261.
While Salary.com is seeing that Contact Center Agent salary in Springfield, IL can go up to $65,017
or down to $36,921, but most earn between $43,278 and $57,985.
Salary ranges can vary widely depending on many important factors,
including education, certifications, additional skills, and your experience levels.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Related Job Titles to Contact Center Agent
Contact Center Agent and Resources Scheduling Supervisor
$75,490
Springfield, IL
Per Year
Contact Center Agent and Resources Scheduling Manager
$108,190
Springfield, IL
Per Year
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Similar Job Salaries to Contact Center Agent by Company
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| Company | average base salary in (usd) | range |
|---|---|---|
|
Versiti, Inc.
N4SA712 - Agent Contact Center
|
$82,395/yr
|
RANGE: $70,160 - $94,629
|
|
Versiti, Inc.
Agent Contact Center
|
$79,671/yr
|
RANGE: $68,712 - $90,629
|
|
OSF HealthCare
Lead Contact Center Agent
|
$0/yr
|
RANGE: $0 - $0
|
|
THE CHICAGO LIGHTHOUSE
Contact Center Agent
|
$48,676/yr
|
RANGE: $41,117 - $56,234
|
|
Crawford & Company
Contact Center Agent I
|
$58,608/yr
|
RANGE: $49,481 - $67,735
|
|
FrontRunner Media NG
Contact Center Agent - Work From Home
|
$51,338/yr
|
RANGE: $43,557 - $59,119
|
|
USA Clinics Group
Quality Assurance - Contact Center
|
$97,292/yr
|
RANGE: $86,078 - $108,506
|
|
USA Vein Clinics, Vascular, Fibroid and Oncology Centers
Quality Assurance - Contact Center
|
$97,292/yr
|
RANGE: $86,078 - $108,506
|
|
Thoughtwave Software and Solutions
Cloud Contact Center Engineer
|
$112,063/yr
|
RANGE: $100,420 - $123,706
|
What Does a Contact Center Agent Do?
Occupancy Rate measures the time call center agents spend engaging customers on live calls and doing admin tasks related to those calls. Low Occupancy Rates may be due to:.
Updated November 16, 2021
In addition, agents need to be trained to use call center technology properly (such as a CRM database) to deliver service with full confidence.
Updated December 20, 2021
We know how beneficial a well-made call center agent evaluation form is when used correctly, and creating better performance outcomes is what we're passionate about.
Updated December 19, 2021
Remote call center agents may also require enhanced internet access to access their organizations' call center software reliably, so organizations may want to invest in.
Updated December 18, 2021
A good call center agent will handle it gracefully and remove the recipient from the database so they don’t get called again.
Updated December 14, 2021
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Explore JobArchitectFrequently Asked Questions About a Contact Center Agent Salaries
What is the average of a Contact Center Agent in Springfield, IL?
The Contact Center Agent salary range is from $43,278 to $57,985, and the average Contact Center Agent salary is $50,261/year in Springfield, IL.
The Contact Center Agent's salary will change in different locations.
Which location pays the highest Contact Center Agent salary in the United States?
The Contact Center Agent salary in San Jose, CA is $65,028
which is the highest in the US.
What kinds of reasons will influence the Contact Center Agent's salary?
Besides the location, employees' education degree, related skills, and work experience also will influence the salary.
Try to improve your skills and experience to get a higher salary for the position of Contact Center Agent.
What is the growth rate of the Contact Center Agent's salary?
If you are thinking of becoming a Contact Center Agent or planning the next step in your career, find the detailed salary report of a Contact Center Agent.
