Contact Center Agent Salaries in Illinois
How Much Does a Contact Center Agent Make in Illinois?
Updated April 01, 2025
As of April 01, 2025,
the average annual pay of Contact Center Agent in Illinois is $54,422.
While Salary.com is seeing that Contact Center Agent salary in IL can go up to $69,216
or down to $39,447, but most earn between $46,584 and $62,166.
Salary ranges can vary widely depending on many important factors,
including education, certifications, additional skills, and your experience levels.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Related Job Titles to Contact Center Agent
Contact Center Agent and Resources Scheduling Supervisor
$80,250
Illinois
Per Year
Contact Center Agent and Resources Scheduling Manager
$113,920
Illinois
Per Year
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Similar Job Salaries to Contact Center Agent by Company
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| Company | average base salary in (usd) | range |
|---|---|---|
|
The LaSalle Group
Contact Center Agent
|
$40,678/yr
|
RANGE: $37,233 - $44,123
|
|
OSF Saint Francis Medical Center
Contact Center Agent I
|
$36,870/yr
|
RANGE: $33,687 - $40,052
|
|
THE CHICAGO LIGHTHOUSE
Medical Contact Center Agent
|
$54,630/yr
|
RANGE: $49,435 - $59,825
|
|
The Chicago Lighthouse
Medical Contact Center Agent (Bilingual English/Spanish)
|
$54,630/yr
|
RANGE: $49,435 - $59,825
|
|
NTT DATA
Contact Center Manager - Business Contact Center
|
$122,291/yr
|
RANGE: $111,211 - $133,372
|
|
NTT DATA North America
Contact Center Manager - Business Contact Center
|
$122,291/yr
|
RANGE: $111,211 - $133,372
|
|
TruGreen
Contact Center Supervisor
|
$53,477/yr
|
RANGE: $47,778 - $59,175
|
|
Addison Group
Outbound Contact Center
|
$60,775/yr
|
RANGE: $54,032 - $67,518
|
|
Medical Service Company
Sleep Contact Center, CSR
|
$50,456/yr
|
RANGE: $45,588 - $55,324
|
|
Meraki7
Contact Center Enterprise Architect
|
$89,556/yr
|
RANGE: $79,648 - $99,463
|
Top 10 Highest Paying Cities For Contact Center Agent Jobs in Illinois
It is important to understand how location impacts your career prospects in the United States.
There are some cities where a Contact Center Agent can find a job easily with a greater salary paid then achieve a higher standard of living.
Below is the top cities list for Contact Center Agent job salaries in Illinois.
Some cities can pay higher salaries for Contact Center Agent jobs, which can indicate that there is a large demand for Contact Center Agent positions in this city.
The following table shows top 10 cities where the Contact Center Agent salary is higher than other cities in Illinois.
Chicago takes first place in this list, followed by Cicero, Oak Park.
The Contact Center Agent salary is $55,175 in Chicago,
which is higher than the national average. There are 20 cities' Contact Center Agent salary higher than national average in Illinois.
The average salary for a Contact Center Agent in Illinois is $54,422,
but we found that the city with the highest salary for Contact Center Agent jobs is Chicago, IL, and it is higher than Cicero.
Contact Center Agent jobs in Chicago can have the opportunity to earn higher salaries than in other cities in Illinois.
| CITY | ANNUAL SALARY | MONTHLY PAY | WEEKLY PAY | HOURLY WAGE |
| Chicago | $55,175 | $4,598 | $1,061 | $27 |
| Cicero | $55,175 | $4,598 | $1,061 | $27 |
| Oak Park | $55,175 | $4,598 | $1,061 | $27 |
| Evanston | $55,153 | $4,596 | $1,061 | $27 |
| Skokie | $55,153 | $4,596 | $1,061 | $27 |
| Oak Lawn | $55,110 | $4,593 | $1,060 | $26 |
| Des Plaines | $55,025 | $4,585 | $1,058 | $26 |
| Mount Prospect | $54,982 | $4,582 | $1,057 | $26 |
| Aurora | $54,747 | $4,562 | $1,053 | $26 |
| Hoffman Estates | $54,699 | $4,558 | $1,052 | $26 |
What Does a Contact Center Agent Do?
Occupancy Rate measures the time call center agents spend engaging customers on live calls and doing admin tasks related to those calls. Low Occupancy Rates may be due to:.
Updated November 16, 2021
In addition, agents need to be trained to use call center technology properly (such as a CRM database) to deliver service with full confidence.
Updated December 20, 2021
We know how beneficial a well-made call center agent evaluation form is when used correctly, and creating better performance outcomes is what we're passionate about.
Updated December 19, 2021
Remote call center agents may also require enhanced internet access to access their organizations' call center software reliably, so organizations may want to invest in.
Updated December 18, 2021
A good call center agent will handle it gracefully and remove the recipient from the database so they don’t get called again.
Updated December 14, 2021
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Explore JobArchitectFrequently Asked Questions About a Contact Center Agent Salaries
What is the average of a Contact Center Agent in Illinois?
The Contact Center Agent salary range is from $46,584 to $62,166, and the average Contact Center Agent salary is $54,422/year in Illinois.
The Contact Center Agent's salary will change in different locations.
Which location pays the highest Contact Center Agent salary in the United States?
The Contact Center Agent salary in San Jose, CA is $67,342
which is the highest in the US.
What kinds of reasons will influence the Contact Center Agent's salary?
Besides the location, employees' education degree, related skills, and work experience also will influence the salary.
Try to improve your skills and experience to get a higher salary for the position of Contact Center Agent.
What is the growth rate of the Contact Center Agent's salary?
If you are thinking of becoming a Contact Center Agent or planning the next step in your career, find the detailed salary report of a Contact Center Agent.
