Service Desk Agent Salaries in Maryland
How Much Does a Service Desk Agent Make in Maryland?
Updated March 01, 2025
As of March 01, 2025,
the average annual pay of Service Desk Agent in Maryland is $60,734.
While Salary.com is seeing that Service Desk Agent salary in MD can go up to $73,248
or down to $48,696, but most earn between $54,433 and $67,284.
Salary ranges can vary widely depending on many important factors,
including education, certifications, additional skills, and your experience levels.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Related Job Titles to Service Desk Agent
Guest Service Agent/Front Desk Clerk/Front Desk Agent
$33,592
Maryland
Per Year
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Similar Job Salaries to Service Desk Agent by Company
Loading results...
| Company | average base salary in (usd) | range |
|---|---|---|
|
Microtel Inn & Suites
Guest Service Agent/Front Desk
|
$44,971/yr
|
RANGE: $38,506 - $51,435
|
|
Top Secret Clearance Jobs
Service Desk
|
$89,727/yr
|
RANGE: $80,268 - $99,186
|
|
BRICK BODIES FITNESS SERVICES INC
Service Desk
|
$49,282/yr
|
RANGE: $42,473 - $56,091
|
|
Planet Fitness
Service Desk
|
$42,906/yr
|
RANGE: $36,978 - $48,834
|
|
Great Wolf Lodge
FRONT DESK AGENT
|
$43,998/yr
|
RANGE: $37,673 - $50,322
|
|
Comfort Inn & Suites — Chestertown, MD
Front Desk Agent
|
$43,363/yr
|
RANGE: $37,130 - $49,597
|
Top 10 Highest Paying Cities For Service Desk Agent Jobs in Maryland
It is important to understand how location impacts your career prospects in the United States.
There are some cities where a Service Desk Agent can find a job easily with a greater salary paid then achieve a higher standard of living.
Below is the top cities list for Service Desk Agent job salaries in Maryland.
Some cities can pay higher salaries for Service Desk Agent jobs, which can indicate that there is a large demand for Service Desk Agent positions in this city.
The following table shows top 10 cities where the Service Desk Agent salary is higher than other cities in Maryland.
Silver Spring takes first place in this list, followed by Bethesda, Potomac.
The Service Desk Agent salary is $65,565 in Silver Spring,
which is higher than the national average. There are 15 cities' Service Desk Agent salary higher than national average in Maryland.
The average salary for a Service Desk Agent in Maryland is $60,734,
but we found that the city with the highest salary for Service Desk Agent jobs is Silver Spring, MD, and it is higher than Bethesda.
Service Desk Agent jobs in Silver Spring can have the opportunity to earn higher salaries than in other cities in Maryland.
| CITY | ANNUAL SALARY | MONTHLY PAY | WEEKLY PAY | HOURLY WAGE |
| Silver Spring | $65,565 | $5,464 | $1,261 | $32 |
| Bethesda | $65,565 | $5,464 | $1,261 | $32 |
| Potomac | $65,565 | $5,464 | $1,261 | $32 |
| Rockville | $65,506 | $5,459 | $1,260 | $31 |
| Bowie | $65,447 | $5,454 | $1,259 | $31 |
| Waldorf | $65,388 | $5,449 | $1,257 | $31 |
| Gaithersburg | $65,388 | $5,449 | $1,257 | $31 |
| Germantown | $63,621 | $5,302 | $1,223 | $31 |
| Frederick | $63,267 | $5,272 | $1,217 | $30 |
| Baltimore | $60,557 | $5,046 | $1,165 | $29 |
What Does a Service Desk Agent Do?
Reported that the Service Desk will take the role of “Uber for Business”, supporting tech-savvy employees with knowledge on the latest IT-approved applications available on their service portal or any app store.
Updated December 13, 2021
Not all IT service desks follow the ITIL approach and some will offer the ITIL v3 Foundation Certification to new employees as part of their training package.
Updated October 23, 2021
If you are thinking of becoming a Service Desk Agent or planning the next step in your career, find details about.
Updated December 22, 2021
You’ll need to have “the patience of a saint” to work on the service desk, without it you’ll likely get frustrated quickly and your customers will sense your annoyance.
Updated December 22, 2021
When hired, help desk agents will usually go through job-specific training that teaches them about the ticketing system and preferred phone scripts.
Updated December 19, 2021
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Explore JobArchitectFrequently Asked Questions About a Service Desk Agent Salaries
What is the average of a Service Desk Agent in Maryland?
The Service Desk Agent salary range is from $54,433 to $67,284, and the average Service Desk Agent salary is $60,734/year in Maryland.
The Service Desk Agent's salary will change in different locations.
Which location pays the highest Service Desk Agent salary in the United States?
The Service Desk Agent salary in San Jose, CA is $73,930
which is the highest in the US.
What kinds of reasons will influence the Service Desk Agent's salary?
Besides the location, employees' education degree, related skills, and work experience also will influence the salary.
Try to improve your skills and experience to get a higher salary for the position of Service Desk Agent.
What is the growth rate of the Service Desk Agent's salary?
If you are thinking of becoming a Service Desk Agent or planning the next step in your career, find the detailed salary report of a Service Desk Agent.
