It Service Desk Agent Salaries in Maryland
How Much Does an It Service Desk Agent Make in Maryland?
Updated April 01, 2025
As of April 01, 2025,
the average annual pay of It Service Desk Agent in Maryland is $60,880.
While Salary.com is seeing that It Service Desk Agent salary in MD can go up to $73,425
or down to $48,811, but most earn between $54,563 and $67,447.
Salary ranges can vary widely depending on many important factors,
including education, certifications, additional skills, and your experience levels.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Related Job Titles to It Service Desk Agent
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Similar Job Salaries to It Service Desk Agent by Company
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| Company | average base salary in (usd) | range |
|---|---|---|
|
Amplify Education, Inc.
IT Service Desk Technician
|
$72,823/yr
|
RANGE: $64,340 - $81,306
|
|
Lensa
Service Desk Agent
|
$75,760/yr
|
RANGE: $67,399 - $84,121
|
|
Ignite IT
Service Desk Agent
|
$70,700/yr
|
RANGE: $62,897 - $78,502
|
|
Ignite IT
Senior Service Desk Agent
|
$61,554/yr
|
RANGE: $55,030 - $68,077
|
|
William C Brown Inc
Service Desk Agent
|
$94,401/yr
|
RANGE: $84,299 - $104,502
|
|
Cecil College
IT Service Desk Support Technician
|
$67,160/yr
|
RANGE: $59,728 - $74,593
|
|
Key Concepts Knowledgebase
IT Service Desk Team Lead
|
$85,398/yr
|
RANGE: $75,306 - $95,491
|
|
Lawelawe Defense Inc
IT Service Desk/Knowledge Base Manager IV
|
$110,783/yr
|
RANGE: $98,921 - $122,645
|
|
A-Line Staffing Solutions
IT Service Desk Agent
|
$60,989/yr
|
RANGE: $54,057 - $67,921
|
|
GBMC HealthCare
IT Service Desk Analyst I - Part-time - Days
|
$69,389/yr
|
RANGE: $61,862 - $76,916
|
Top 10 Highest Paying Cities For It Service Desk Agent Jobs in Maryland
It is important to understand how location impacts your career prospects in the United States.
There are some cities where an It Service Desk Agent can find a job easily with a greater salary paid then achieve a higher standard of living.
Below is the top cities list for It Service Desk Agent job salaries in Maryland.
Some cities can pay higher salaries for It Service Desk Agent jobs, which can indicate that there is a large demand for It Service Desk Agent positions in this city.
The following table shows top 10 cities where the It Service Desk Agent salary is higher than other cities in Maryland.
Silver Spring takes first place in this list, followed by Bethesda, Potomac.
The It Service Desk Agent salary is $65,373 in Silver Spring,
which is higher than the national average. There are 15 cities' It Service Desk Agent salary higher than national average in Maryland.
The average salary for an It Service Desk Agent in Maryland is $60,880,
but we found that the city with the highest salary for It Service Desk Agent jobs is Silver Spring, MD, and it is higher than Bethesda.
It Service Desk Agent jobs in Silver Spring can have the opportunity to earn higher salaries than in other cities in Maryland.
| CITY | ANNUAL SALARY | MONTHLY PAY | WEEKLY PAY | HOURLY WAGE |
| Silver Spring | $65,373 | $5,448 | $1,257 | $31 |
| Bethesda | $65,373 | $5,448 | $1,257 | $31 |
| Potomac | $65,332 | $5,444 | $1,256 | $31 |
| Rockville | $65,297 | $5,441 | $1,256 | $31 |
| Bowie | $65,238 | $5,436 | $1,255 | $31 |
| Waldorf | $65,196 | $5,433 | $1,254 | $31 |
| Gaithersburg | $65,196 | $5,433 | $1,254 | $31 |
| Germantown | $63,620 | $5,302 | $1,223 | $31 |
| Frederick | $63,283 | $5,274 | $1,217 | $30 |
| Baltimore | $60,880 | $5,073 | $1,171 | $29 |
What Does an It Service Desk Agent Do?
A well-functioning service desk is essential for an organization to support both customers and employees—providing them with solutions to product, service, or IT issues. When these issues aren’t handled properly or in a timely manner, the wheels come quickly off the once smooth-running organization.
Updated October 24, 2021
When help desk agents escalate more complicated problems, the call ends without a final resolution for the customer.
Updated October 21, 2021
– having technical expertise in the industry in which they work is particularly helpful for help desk agents.
Updated December 21, 2021
When it comes to user perception of IT within an enterprise, there is no doubt that the Service Desk remains one of the major drivers of customer experience.
Updated December 21, 2021
Though these indicate levels within a traditional tiered framework, these competencies are applicable to most service desk approaches:.
Updated December 20, 2021
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Explore JobArchitectFrequently Asked Questions About an It Service Desk Agent Salaries
What is the average of an It Service Desk Agent in Maryland?
The It Service Desk Agent salary range is from $54,563 to $67,447, and the average It Service Desk Agent salary is $60,880/year in Maryland.
The It Service Desk Agent's salary will change in different locations.
Which location pays the highest It Service Desk Agent salary in the United States?
The It Service Desk Agent salary in San Jose, CA is $74,472
which is the highest in the US.
What kinds of reasons will influence the It Service Desk Agent's salary?
Besides the location, employees' education degree, related skills, and work experience also will influence the salary.
Try to improve your skills and experience to get a higher salary for the position of It Service Desk Agent.
What is the growth rate of the It Service Desk Agent's salary?
If you are thinking of becoming an It Service Desk Agent or planning the next step in your career, find the detailed salary report of an It Service Desk Agent.
