Service Desk Agent Salaries in Rockford, IL
How Much Does a Service Desk Agent Make in Rockford, IL?
Updated April 01, 2025
As of April 01, 2025,
the average annual pay of Service Desk Agent in Rockford, IL is $56,871.
While Salary.com is seeing that Service Desk Agent salary in Rockford, IL can go up to $68,590
or down to $45,597, but most earn between $50,970 and $63,005.
Salary ranges can vary widely depending on many important factors,
including education, certifications, additional skills, and your experience levels.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Related Job Titles to Service Desk Agent
Guest Service Agent/Front Desk Clerk/Front Desk Agent
$31,431
Rockford, IL
Per Year
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Similar Job Salaries to Service Desk Agent by Company
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| Company | average base salary in (usd) | range |
|---|---|---|
|
CGS
Service Desk Agent
|
$55,960/yr
|
RANGE: $50,029 - $61,891
|
|
Contact Government Services, LLC
Service Desk Agent
|
$56,784/yr
|
RANGE: $50,766 - $62,802
|
|
CGS Federal (Contact Government Services)
Service Desk Agent
|
$58,318/yr
|
RANGE: $52,138 - $64,498
|
|
Holiday Inn Express East Peoria, Riverfront
Front Desk Service Agent/Night Auditor
|
$38,181/yr
|
RANGE: $34,090 - $42,272
|
|
Holiday Inn Express
Hotel Front Desk Guest Service Agent
|
$37,579/yr
|
RANGE: $33,552 - $41,606
|
|
NTT DATA North America
Service Desk Agent / IT Asset Management
|
$89,527/yr
|
RANGE: $79,746 - $99,307
|
|
Benson Stone Company
Purchasing / Customer Service Agent – Contractor Desk (bi-lingual preferred)
|
$86,181/yr
|
RANGE: $77,676 - $94,687
|
|
Holiday Inn Express & Suites
Front Desk Agent
|
$38,591/yr
|
RANGE: $34,456 - $42,726
|
|
Aimbridge Hospitality
Front Desk Agent
|
$40,915/yr
|
RANGE: $36,531 - $45,299
|
What Does a Service Desk Agent Do?
If the problem is too complicated for the help desk agent to resolve on their own, they escalate it to tier two or tier three support teams.
Updated December 19, 2021
Does not have a specific competence titled as “Service Desk” but does reference the Service Desk in the “Customer Service Support” skill which is listed under the Client Interface category of.
Updated November 17, 2021
Thus, you really need a positive outlook if you’re going to thrive on the IT service desk – to see issues as a challenge to resolve, rather than a frustration to deal with.
Updated October 25, 2021
SolarWinds Service Desk product forum for getting started, asking questions, and resources to help you get the most out of Service Desk.
Updated October 08, 2021
If you are thinking of becoming a Service Desk Agent or planning the next step in your career, find details about.
Updated December 22, 2021
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Explore JobArchitectFrequently Asked Questions About a Service Desk Agent Salaries
What is the average of a Service Desk Agent in Rockford, IL?
The Service Desk Agent salary range is from $50,970 to $63,005, and the average Service Desk Agent salary is $56,871/year in Rockford, IL.
The Service Desk Agent's salary will change in different locations.
Which location pays the highest Service Desk Agent salary in the United States?
The Service Desk Agent salary in San Jose, CA is $74,472
which is the highest in the US.
What kinds of reasons will influence the Service Desk Agent's salary?
Besides the location, employees' education degree, related skills, and work experience also will influence the salary.
Try to improve your skills and experience to get a higher salary for the position of Service Desk Agent.
What is the growth rate of the Service Desk Agent's salary?
If you are thinking of becoming a Service Desk Agent or planning the next step in your career, find the detailed salary report of a Service Desk Agent.
