Tier 2 Desktop Support Salaries in Charlotte, NC
How Much Does a Tier 2 Desktop Support Make in Charlotte, NC?
Updated April 01, 2025
As of April 01, 2025,
the average annual pay of Tier 2 Desktop Support in Charlotte, NC is $68,132.
While Salary.com is seeing that Tier 2 Desktop Support salary in Charlotte, NC can go up to $79,107
or down to $58,033, but most earn between $62,846 and $73,876.
Salary ranges can vary widely depending on many important factors,
including education, certifications, additional skills, and your experience levels.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Related Job Titles to Tier 2 Desktop Support
Technical Customer Support Representative - Tier 2
$48,000
Charlotte, NC
Per Year
Technical Customer Support Representative - Tier 3
$54,600
Charlotte, NC
Per Year
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Similar Job Salaries to Tier 2 Desktop Support by Company
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| Company | average base salary in (usd) | range |
|---|---|---|
|
Refulgent Technologies Inc.
Desktop Support
|
$66,270/yr
|
RANGE: $58,957 - $73,584
|
|
Eagle Eye Technologies
desktop support
|
$66,270/yr
|
RANGE: $58,957 - $73,584
|
|
TEKsystems
Desktop Support
|
$68,601/yr
|
RANGE: $60,798 - $76,404
|
|
Apptad Inc
Desktop Support
|
$66,602/yr
|
RANGE: $59,027 - $74,178
|
|
SENTINEL GROUP LLC
Desktop Support Tier 2
|
$75,575/yr
|
RANGE: $67,234 - $83,915
|
|
CW IT SUPPORT INC
Tier 1 Support Technician
|
$68,445/yr
|
RANGE: $60,843 - $76,047
|
|
Big Brand Tire & Service
Tier 1 Desktop Support Technician
|
$82,893/yr
|
RANGE: $74,649 - $91,138
|
|
Big Brand Tire & Service
Tier 2 Desktop Support Technician
|
$68,746/yr
|
RANGE: $61,310 - $76,181
|
|
Insight Global
Tier 3 Desktop Support Specialist
|
$104,162/yr
|
RANGE: $95,354 - $112,971
|
|
LCG, Inc. Career Center
Desktop Support Technician (Tier 1)
|
$76,239/yr
|
RANGE: $67,792 - $84,687
|
What Does a Tier 2 Desktop Support Do?
Technical support is often subdivided into tiers, or levels, in order to better serve a business or customer base.
Updated December 19, 2021
Tech support specialists in Tier 1 support or Level 1 support typically handle straightforward and simple problems while possibly using knowledge base tools & step-by-step guides.
Updated December 06, 2021
As a result, a common support structure revolves around a three-layered technical support system – Tier 1 technical support, Tier 2 & Tier 3 technical support.
Updated November 26, 2021
Problems or requests are forwarded to tier 4 support and monitored by the organization for implementation.
Updated November 20, 2021
When a tier-1 support employee is not able to resolve the issue, they classify the problem and pass it on to the appropriate tier-2 employee.
Updated November 17, 2021
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Explore JobArchitectFrequently Asked Questions About a Tier 2 Desktop Support Salaries
What is the average of a Tier 2 Desktop Support in Charlotte, NC?
The Tier 2 Desktop Support salary range is from $62,846 to $73,876, and the average Tier 2 Desktop Support salary is $68,132/year in Charlotte, NC.
The Tier 2 Desktop Support's salary will change in different locations.
Which location pays the highest Tier 2 Desktop Support salary in the United States?
The Tier 2 Desktop Support salary in San Jose, CA is $88,913
which is the highest in the US.
What kinds of reasons will influence the Tier 2 Desktop Support's salary?
Besides the location, employees' education degree, related skills, and work experience also will influence the salary.
Try to improve your skills and experience to get a higher salary for the position of Tier 2 Desktop Support.
What is the growth rate of the Tier 2 Desktop Support's salary?
If you are thinking of becoming a Tier 2 Desktop Support or planning the next step in your career, find the detailed salary report of a Tier 2 Desktop Support.
