Customer Care Lead Salary in Clay, NY
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How much does a Customer Care Lead make in Clay, NY? The average Customer Care Lead salary in Clay, NY is $63,339 as of May 28, 2024, but the salary range typically falls between $56,155 and $71,832. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Salary range for a Customer Care Lead
$56,155 to $71,832
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Customer Care Lead
Review the job openings and experience requirements for the Customer Care Lead job to confirm that it is the job you are seeking.
See user submitted job responsibilities for Customer Care Lead.
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What does a Customer Care Lead do?
Common responsibilities of a Customer Care Lead
Create both technical and interpersonal skills training that contribute to a culture of learning at the contact centers.
September 09, 2022
Answers customer inquiries, including incoming queue calls when scheduled to resolve customer concerns.
January 04, 2023
Monitor and evaluate agent calls for quality assurance and compliance through establish quality assurance programs.
February 05, 2023
Demonstrate English language competency in both oral and written communication modes for both internal and external communications, especially in repair order work and troubleshooting activities.
February 25, 2023
Works cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results.
February 28, 2023
Provides escalating support to Customer Care Team, providing mentoring and coaching to the Customer Care Center employees as needed and monitoring associates to ensure incoming and outgoing phone and other contacts are addressed according to Company goals.
March 04, 2023
Support training of employees by reviewing training resources, instructing and assisting with workstation setup and distributing reference material to streamline transition of new hires into department functions.
March 06, 2023
Handle all calls in a professional manner and uses independent judgment to provide options and resolution with each customer.
March 08, 2023
Manage all time keeping in Kronos for agent scheduling and administers appropriate progressive disciplinary action if infractions are recorded.
April 07, 2023
Assist with department initiatives by participating in assigned projects and assuming supervisory duties as required to support delivery of effective client and customer care programs and ensure team alignment with business goals.
May 13, 2023
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Customer Care Lead Salary By Experience Levels in Clay, NY
How much should you be earning in Customer Care Lead in Clay, NY based on your current experience?
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RELEVANT JOB EXPERIENCE
Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.
Customer Care Lead Salary By Level of Education in Clay, NY
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LEVEL OF EDUCATION
Depending on the job, educational levels may have a significant impact on pay levels. Be informed and understand how things like education and certifications can help to increase potential earnings for the career you are interested in. Please visit Professional Salary Report for more details.
Average Salary Range for Customer Care Lead in Clay, NY
Average Base Salary
Core compensation
56155
71832
Average Total Cash Compensation
Includes base and annual incentives
What is the average salary for Customer Care Lead in 2024?
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Care Lead in Clay, NY. The base salary for Customer Care Lead ranges from $56,155 to $71,832 with the average base salary of $63,339. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $57,975 to $75,845 with the average total cash compensation of $66,071.
View Average Salary for Customer Care Lead as table
| Average Salary | Average Salary Range | |
|---|---|---|
| Base Salary | $63,339 | $56,155 - $71,832 |
| Bonus | $2,732 | $1,820 - $4,013 |
| Total Pay | $66,071 | $57,975 - $75,845 |
* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.
* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.
Customer Care Lead Salary Near Clay, NY
| CITY, STATE | AVERAGE SALARY RANGE | COMPARE TO Clay, NY |
|---|---|---|
| CITY, STATE Syracuse, NY | AVERAGE SALARY RANGE $56,186 - $71,871 | COMPARE TO Clay, NY |
| CITY, STATE Utica, NY | AVERAGE SALARY RANGE $55,003 - $70,358 | COMPARE TO Clay, NY |
| CITY, STATE Henrietta, NY | AVERAGE SALARY RANGE $55,692 - $71,239 | COMPARE TO Clay, NY |
| CITY, STATE Rochester, NY | AVERAGE SALARY RANGE $55,692 - $71,239 | COMPARE TO Clay, NY |
| CITY, STATE Binghamton, NY | AVERAGE SALARY RANGE $54,449 - $69,649 | COMPARE TO Clay, NY |
| CITY, STATE Schenectady, NY | AVERAGE SALARY RANGE $57,191 - $73,157 | COMPARE TO Clay, NY |
See salaries for Customer Care Lead in locations close to Clay, NY. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.
About Clay, New York
Clay is a town in Onondaga County, New York, United States. As of the 2010 census, the town had a total population of 58,206, making it Syracuse's largest suburb. The town was named after Henry Clay, statesman.
Clay is northwest of Syracuse, New York. It is the largest town in the county, contains part of the village of North Syracuse, and is an affluent suburb of Syracuse. It contains the major retail strip of Syracuse's northwesterly suburbs, along New York State Route 31 (NY-31), including the Great Northern Mall.
According to the United States Census Bureau, the town has a total area of 48...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
View Salary for Similar Jobs to Customer Care Lead in Clay, NY
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| JOB TITLE | LOCATION | MINIMUM SALARY | MAXIMUM SALARY |
|---|---|---|---|
| JOB TITLE Customer Care Team Lead | LOCATION Clay, NY | MINIMUM SALARY $55,845 | MAXIMUM SALARY $71,512 |
| JOB TITLE Customer Care Team Leader | LOCATION Clay, NY | MINIMUM SALARY $55,600 | MAXIMUM SALARY $71,100 |
| JOB TITLE Customer Lead | LOCATION Clay, NY | MINIMUM SALARY $31,130 | MAXIMUM SALARY $43,464 |
| JOB TITLE Customer Care Executive | LOCATION Clay, NY | MINIMUM SALARY $205,090 | MAXIMUM SALARY $269,990 |
| JOB TITLE Customer Care Supervisor | LOCATION Clay, NY | MINIMUM SALARY $67,100 | MAXIMUM SALARY $87,500 |
| JOB TITLE Customer Care Director | LOCATION Clay, NY | MINIMUM SALARY $152,000 | MAXIMUM SALARY $198,600 |
| JOB TITLE Customer Care Manager | LOCATION Clay, NY | MINIMUM SALARY $88,300 | MAXIMUM SALARY $114,200 |
| JOB TITLE Customer Care Advisor | LOCATION Clay, NY | MINIMUM SALARY $35,029 | MAXIMUM SALARY $43,665 |
| JOB TITLE Customer Care Associate | LOCATION Clay, NY | MINIMUM SALARY $54,309 | MAXIMUM SALARY $72,445 |
| JOB TITLE Customer Care Coordinator | LOCATION Clay, NY | MINIMUM SALARY $40,322 | MAXIMUM SALARY $51,030 |
| JOB TITLE Customer Care Specialist | LOCATION Clay, NY | MINIMUM SALARY $46,239 | MAXIMUM SALARY $57,975 |
The Customer Care Lead job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in Clay, NY that might be a good fit for the type of job and salary you are looking for.
About Clay, New York Clay is a town in Onondaga County, New York, United States. As of the 2010 census, the town had a total population of 58,206, making it Syracuse's lar....More
Clay, New York area prices were up 1.5% from a year ago
Customer Care Lead Salary in popular cities: New York, Buffalo, Rochester
Recently searched related titles: Client Services Lead, Lead Technical Support Engineer, Customer Service Leader
Learn more about: Compensation Packages, Employee Flight Risk, Gender Pay Gap, Job Openings for This Role
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