Create both technical and interpersonal skills training that contribute to a culture of learning at the contact centers.
September 09, 2022
Answers customer inquiries, including incoming queue calls when scheduled to resolve customer concerns.
January 04, 2023
Monitor and evaluate agent calls for quality assurance and compliance through establish quality assurance programs.
February 05, 2023
Demonstrate English language competency in both oral and written communication modes for both internal and external communications, especially in repair order work and troubleshooting activities.
February 25, 2023
Works cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results.
February 28, 2023
Provides escalating support to Customer Care Team, providing mentoring and coaching to the Customer Care Center employees as needed and monitoring associates to ensure incoming and outgoing phone and other contacts are addressed according to Company goals.
March 04, 2023
Support training of employees by reviewing training resources, instructing and assisting with workstation setup and distributing reference material to streamline transition of new hires into department functions.
March 06, 2023
Handle all calls in a professional manner and uses independent judgment to provide options and resolution with each customer.
March 08, 2023
Manage all time keeping in Kronos for agent scheduling and administers appropriate progressive disciplinary action if infractions are recorded.
April 07, 2023
Assist with department initiatives by participating in assigned projects and assuming supervisory duties as required to support delivery of effective client and customer care programs and ensure team alignment with business goals.
May 13, 2023
