Customer Care Lead Salary in San Jose, CA

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How much does a Customer Care Lead make in San Jose, CA? The average Customer Care Lead salary in San Jose, CA is $79,553 as of March 26, 2024, but the salary range typically falls between $70,529 and $90,217. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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Salary range for a Customer Care Lead

$70,529 to $90,217

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Customer Care Lead

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Job Openings for Customer Care Lead in San Jose, CA

BDC Customer Care Specialist

Audi Rocklin - Rocklin , CA

We are looking for a BDC Customer Care Specialist to join our growing team! The right candidate ... Work closely with the Service Manager and other sales/service personnel to ensure sales lead ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 8 days ago

Billing Customer Care

Mercy Flights Inc - Medford , OR

Reviews patient credit balances and initiates refund requests for lead and manager approval ... One (1) year of Customer Service experience in a healthcare environment. An equivalent combination ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 38 days ago

Supervisor, Customer Care

Zenith American - Alameda , CA

Customer Care Bargaining Unit: NBU Grade: N/A Position Type: Exempt Hours per Week: 40 Position ... Three years of experience working in customer service with one year in a lead or supervisory role

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 52 days ago

Lawn Care Lead Technician/Assistant Field Manager

Savvy Lawn Care Marvels LLC - Portland , OR

We are looking for someone that enjoys this type of work (being outside, making customer yard ... Ability to lead * Full Time needed * Reliable (on time) * Fast pace but also high quality work ...

ZipRecruiter - 31 days ago

Lead Patient Care Technician (Union Square) - San Francisco, CA

Mindful Health Solutions - San Francisco , CA

Lead Patient Care Technician Benefits of the Lead Patient Care Technician * Comprehensive medical ... The candidate for this role is required to provide excellent, friendly customer service throughout ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 9 days ago

Sr. Customer Success Operations Lead, Cash App

Cash App - Portland , OR

... customer care. You will deliver: Strategic Oversight of Multi-Partner Operations: * Develop and ... Lead strategic planning initiatives, identifying performance trends, and devising solutions to ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 16 days ago

What does a Customer Care Lead do?

Common responsibilities of a Customer Care Lead

Create both technical and interpersonal skills training that contribute to a culture of learning at the contact centers.

September 09, 2022

Answers customer inquiries, including incoming queue calls when scheduled to resolve customer concerns.

January 04, 2023

Monitor and evaluate agent calls for quality assurance and compliance through establish quality assurance programs.

February 05, 2023

Demonstrate English language competency in both oral and written communication modes for both internal and external communications, especially in repair order work and troubleshooting activities.

February 25, 2023

Works cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results.

February 28, 2023

Provides escalating support to Customer Care Team, providing mentoring and coaching to the Customer Care Center employees as needed and monitoring associates to ensure incoming and outgoing phone and other contacts are addressed according to Company goals.

March 04, 2023

Support training of employees by reviewing training resources, instructing and assisting with workstation setup and distributing reference material to streamline transition of new hires into department functions.

March 06, 2023

Handle all calls in a professional manner and uses independent judgment to provide options and resolution with each customer.

March 08, 2023

Manage all time keeping in Kronos for agent scheduling and administers appropriate progressive disciplinary action if infractions are recorded.

April 07, 2023

Assist with department initiatives by participating in assigned projects and assuming supervisory duties as required to support delivery of effective client and customer care programs and ensure team alignment with business goals.

May 13, 2023

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Customer Care Lead Salary By Experience Levels in San Jose, CA

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Customer Care Lead Salary By Level of Education in San Jose, CA

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LEVEL OF EDUCATION

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Average Salary Range for Customer Care Lead in San Jose, CA

Average Base Salary

Core compensation

70529

90217

79553

Average Total Cash Compensation

Includes base and annual incentives

72816

95259

82978

What is the average salary for Customer Care Lead in 2024?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Care Lead in San Jose, CA. The base salary for Customer Care Lead ranges from $70,529 to $90,217 with the average base salary of $79,553. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $72,816 to $95,259 with the average total cash compensation of $82,978.

View Average Salary for Customer Care Lead as table

	Average Salary	Average Salary Range
Base Salary	$79,553	$70,529 - $90,217
Bonus	$3,425	$2,287 - $5,042
Total Pay	$82,978	$72,816 - $95,259

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Customer Care Lead Salary Near San Jose, CA

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO San Jose, CA
CITY, STATE Santa Clara, CA	AVERAGE SALARY RANGE $70,529 - $90,217	COMPARE TO San Jose, CA 0%
CITY, STATE Santa Cruz, CA	AVERAGE SALARY RANGE $62,509 - $79,959	COMPARE TO San Jose, CA
CITY, STATE Fremont, CA	AVERAGE SALARY RANGE $70,394 - $90,045	COMPARE TO San Jose, CA
CITY, STATE Hayward, CA	AVERAGE SALARY RANGE $68,449 - $87,558	COMPARE TO San Jose, CA
CITY, STATE Oakland, CA	AVERAGE SALARY RANGE $68,562 - $87,701	COMPARE TO San Jose, CA
CITY, STATE Daly City, CA	AVERAGE SALARY RANGE $70,248 - $89,858	COMPARE TO San Jose, CA

See salaries for Customer Care Lead in locations close to San Jose, CA. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About San Jose, California

San Jose is located at 37°20′07″N 121°53′31″W / 37.335278°N 121.891944°W / 37.335278; -121.891944. According to the United States Census Bureau, the city has a total area of 180.0 sq mi (466 km2), of which 3.4 sq mi (8.8 km2) (1.91%) is water, making it the fourth-largest California city by land area (after Los Angeles, San Diego and California City). San Jose lies between the San Andreas Fault, the source of the 1989 Loma Prieta earthquake, and the Calaveras Fault. San Jose is shaken by moderate earthquakes on average one or two times a year. These quakes originate just east of the city on...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

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JOB TITLE	LOCATION	MINIMUM SALARY	MAXIMUM SALARY
JOB TITLE Customer Care Team Lead	LOCATION San Jose, CA	MINIMUM SALARY $55,552	MAXIMUM SALARY $71,137
JOB TITLE Customer Care Team Leader	LOCATION San Jose, CA	MINIMUM SALARY $69,800	MAXIMUM SALARY $89,300
JOB TITLE Customer Lead	LOCATION San Jose, CA	MINIMUM SALARY $30,970	MAXIMUM SALARY $43,238
JOB TITLE Customer Care Executive	LOCATION San Jose, CA	MINIMUM SALARY $257,490	MAXIMUM SALARY $339,090
JOB TITLE Customer Care Supervisor	LOCATION San Jose, CA	MINIMUM SALARY $84,300	MAXIMUM SALARY $109,900
JOB TITLE Customer Care Director	LOCATION San Jose, CA	MINIMUM SALARY $190,900	MAXIMUM SALARY $249,400

The Customer Care Lead job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in San Jose, CA that might be a good fit for the type of job and salary you are looking for.

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70529

90217

About San Jose, California San Jose is located at 37°20′07″N 121°53′31″W / 37.335278°N 121.891944°W / 37.335278; -121.891944. According to the United States Census Bureau, th....More

San Jose, California area prices were up 2.9% from a year ago

Customer Care Lead Salary in popular cities: Los Angeles, San Diego, San Francisco

Recently searched related titles: Client Services Lead, Lead Technical Support Engineer, Customer Service Leader

Learn more about: Compensation Packages, Employee Flight Risk, Gender Pay Gap, Job Openings for This Role

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