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As of August 01, 2026, the average salary for a Customer Experience Consultant in Massachusetts is $70,212 per year, which breaks down to an hourly rate of $34.
However, a Customer Experience Consultant's salary can vary significantly. Here’s a look at the typical salary range:
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Customer Experience Consultant Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $78,905 | $6,575 | $1,517 | $38 |
| Average | $70,212 | $5,851 | $1,350 | $34 |
| 25th Percentile | $61,394 | $5,116 | $1,181 | $30 |
Beacon Biosignals - Boston, MA
AAFES - Bedford, MA
Tutor Intelligence - Watertown, MA
SimpliSafe - Boston, MA
A Customer Experience Consultant's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Customer Experience Consultant's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Customer ... Level Customer Experience Consultant | $69,572 |
| Technical... Level Customer Experience Consultant | $80,173 |
| Technical... Level Customer Experience Consultant | $94,127 |
| Technical... Level Customer Experience Consultant | $118,898 |
| Technical... Level Customer Experience Consultant | $84,536 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Experience Consultants. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Customer Experience Consultant roles, the industry you choose can affect earning potential by as much as 40% (the gap between the highest and lowest paying industries). Data shows that the Energy & Utilities and Biotechnology sectors offer the strongest compensation, at 20% above the average. In contrast, Customer Experience Consultant positions in Hospitality & Leisure or Edu., Gov't. & Nonprofit typically offer lower base pay, as these industries often view Customer Experience Consultant as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Energy & Utilities | $84,254 | $41.0 | 20% |
| Biotechnology | $80,743 | $39.0 | 15% |
| Aerospace & Defense | $77,233 | $37.0 | 10% |
| Business Services | $77,233 | $37.0 | 10% |
| Software & Networking | $75,126 | $36.0 | 7% |
Understanding how a Customer Experience Consultant's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $78,905 | $6,575 | $1,517 | $38 |
| Average | $70,212 | $5,851 | $1,350 | $34 |
| 25th Percentile | $61,394 | $5,116 | $1,181 | $30 |
Ready to take the next step in your career? Browse thousands of current Customer Experience Consultant job openings on our job board. Use the search bar below to find your perfect match.
Five Below
Plymouth, MA
Five Below | Plymouth, MA
Five Below - 160. 162. 164. 166. 168. 170. 174. 180. 188. 192. 194. 196. 198 Colony Place - Responsibilities: Wowing customers through personal contact. Tr... more
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Artery Cleaners
Duxbury, MA
Artery Cleaners | Duxbury, MA
Job Description. Job Description. We are seeking a Counterperson to become an integral part of our team. You will be responsible for selling products, merc... more
7 Days Ago
Avis Budget Group
East Boston, MA
Avis Budget Group | East Boston, MA
Job Opportunity. $19.00/hour. Immediately hiring. Are you someone who takes pride in delivering exceptional service and creating memorable customer experie... more
7 Days Ago
BrightonONE
Brighton, MA
BrightonONE | Brighton, MA
Job Description. Job Description. Description. Title. Director, Customer Experience. Job Type. Full-time. Location. Hybrid — 4 days per week in Brighton, M... more
8 Days Ago
Five Below
Boston, MA
Five Below | Boston, MA
Five Below - 8 Allstate Road - Responsibilities: Wow customers through personal contact and deliver fast, friendly checkout experiences. Train crew on the ... more
8 Days Ago
Five Below
Peabody, MA
Five Below | Peabody, MA
Five Below - 300 Andover Street - Responsibilities: Train crew on the BEST customer service experience and ensure fast, friendly checkout. Lead store to ac... more
8 Days Ago
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