Works to improve the effectiveness of the quality management system through the use of the quality policy, quality objectives, audit results, analysis of data, corrective and preventive actions.
September 23, 2022
Review and understand customer requirements to achieve customer satisfaction, reduce chargebacks, and improve operational accuracy.
September 24, 2022
Answer or direct through proper channels all requests received from customers, sales representatives, and distributors for larger tier accounts.
January 20, 2023
Manages new hire training schedules and trains all new hires to equip them with the necessary knowledge and resources needed to efficiently and successfully perform tasks.
February 19, 2023
Follows up on new leads and referrals resulting from telephone, marketing, and email activity.
March 09, 2023
Responds to inquiries regarding pricing options, product availability and suitability for customer processes.
April 08, 2023
Communicate with broker & Sales reps on shipping schedule, product availability, product documentation, sample request and order confirmation.
April 30, 2023
Prepare orders and perform order entry functions, which encompasses all functions and capabilities of the CRT and order processing system, whether manual or EDI.
May 02, 2023
Provide prompt and personalized educator support including information and instructions via e-mail, phone, and live chat regarding print and digital materials purchases, collection development, and the specialized cataloging, labeling, and handling of those materials.
May 11, 2023