Demonstrates customer technical service and support knowledge and awareness, including understanding of the technology systems, awareness and effective utilization of key metrics and their interrelationships in balancing productivity and service quality.
August 25, 2022
Demonstrate the ability to simultaneously handle a large and diverse number of service activities where tact and cooperation are crucial.
December 11, 2022
Works closely with other department/internal teams within EME as well as our BPO partners to ensure that information/communication is flowing as required.
March 05, 2023
Manage the performance of new starters and team members to achieve targets for adherence to contribute to the achievement of all productivity targets and service level agreements.
March 20, 2023
Leads and facilitates meetings regularly with direct team to establish and maintain good communications between team members and management.
March 29, 2023
Support Americas team and co-ordinate install/service related visits, manage escalations and regional customer care centre, and assure consistency of performance standard within the region.
April 07, 2023
Provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
May 02, 2023
Monitor the *Support Interaction Process and apply appropriatetags to Intercom based on the interaction.
May 11, 2023
Communicate with customers via phone or email to support their needs in a helpful and courteous manner, and ensure communications are logged appropriately to provide transparency to other team members.
May 12, 2023
Assist in the development of training materials relevant to the customer service team as required in collaboration with others in the Customer Service team and the wider Genetics Business to ensure alignment in the delivery of our genetics services.
May 15, 2023