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As of August 01, 2026, the average salary for a Customer Support Technician in North Carolina is $35,851 per year, which breaks down to an hourly rate of $17.
However, a Customer Support Technician's salary can vary significantly. Here’s a look at the typical salary range:
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Customer Support Technician Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $39,150 | $3,263 | $753 | $19 |
| Average | $35,851 | $2,988 | $689 | $17 |
| 25th Percentile | $34,398 | $2,867 | $662 | $17 |
CPI Security - Charlotte, NC
Commtech Services Inc - Pineville, NC
E3 Recruiting - Mooresville, NC
CPI Security - Charlotte, NC
A Customer Support Technician's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Customer Support Technician's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Customer ... Level Customer Support Technician | $35,609 |
| Technical... Level Customer Support Technician | $46,003 |
| Technical... Level Customer Support Technician | $52,226 |
| Technical... Level Customer Support Technician | $70,866 |
| Technical... Level Customer Support Technician | $83,491 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Support Technicians. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Customer Support Technician roles, the industry you choose can affect earning potential by as much as 45% (the gap between the highest and lowest paying industries). Data shows that the Biotechnology and Internet sectors offer the strongest compensation, at 20% above the average. In contrast, Customer Support Technician positions in Hospitality & Leisure or Retail & Wholesale typically offer lower base pay, as these industries often view Customer Support Technician as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Biotechnology | $43,022 | $21.0 | 20% |
| Internet | $43,022 | $21.0 | 20% |
| Aerospace & Defense | $41,229 | $20.0 | 15% |
| Financial Services | $41,229 | $20.0 | 15% |
| Chemicals | $39,437 | $19.0 | 10% |
Understanding how a Customer Support Technician's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $39,150 | $3,263 | $753 | $19 |
| Average | $35,851 | $2,988 | $689 | $17 |
| 25th Percentile | $34,398 | $2,867 | $662 | $17 |
Ready to take the next step in your career? Browse thousands of current Customer Support Technician job openings on our job board. Use the search bar below to find your perfect match.
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