Director of Customer Care Salary in Erie, PA

What is the highest and lowest pay for Director of Customer Care?

As of January 01, 2025, the average annual salary for a Director of Customer Care in Erie, PA is $167,028. According to Salary.com, salaries can range from a low of $126,454 to a high of $210,882, with most professionals earning between $145,790 and $189,983.

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Salary range for a Director of Customer Care

$145,790 to $189,983

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Director of Customer Care

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Job Openings for Director of Customer Care in Erie, PA

What does a Director of Customer Care do?

Common responsibilities of a Director of Customer Care

Support and service delivery professionals required.

January 22, 2023

Drive employee engagement and high-performance culture of the Customer Care Operations team, ensuring effective performance management, coaching, and development of the team and creating an environment where people can excel through accountability, encouragement, and empowerment.

September 23, 2022

Create and present cost-benefit analyses regarding recommended changes to CC operations.

October 30, 2022

Demonstrate our five core values of Integrity, Customer Responsiveness, Innovation, Passionate Contribution & Empowerment and Continuous Improvement.

December 06, 2022

Tracks trends, makes decisions based on organized information, and supports decisions with articulate written and verbal communications.

January 31, 2023

Provide effective, constructive and appropriate feedback and leadership to direct reports to foster positive, team atmosphere.

March 15, 2023

Develop and direct the management of the Customer Care Team to ensure customer satisfaction, improved call efficiency, low abandonment and improved employee product knowledge.

April 12, 2023

Train, develop and manage all employees in warranty department in construction knowledge.

April 18, 2023

Meet and exceed customer speed standards including daily adherence to staffing lines, agent hiring, and agent attrition.

April 30, 2023

Prepares or directs the preparation of reports, management analysis, and information to establish business plans and report on the performance of the contact center.

May 17, 2023

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Director of Customer Care Salary By Experience Levels in Erie, PA

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Director of Customer Care Salary By Level of Education in Erie, PA

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LEVEL OF EDUCATION

Depending on the job, educational levels may have a significant impact on pay levels. Be informed and understand how things like education and certifications can help to increase potential earnings for the career you are interested in. Please visit Professional Salary Report for more details.

Average Salary Range for Director of Customer Care in Erie, PA

Average Base Salary

Core compensation

145790

189983

167028

Average Total Cash Compensation

Includes base and annual incentives

164613

228894

194220

What is the average salary for Director of Customer Care in 2025?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Director of Customer Care in Erie, PA. The base salary for Director of Customer Care ranges from $145,790 to $189,983 with the average base salary of $167,028. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $164,613 to $228,894 with the average total cash compensation of $194,220.

View Average Salary for Director of Customer Care as table

	Average Salary	Average Salary Range
Base Salary	$167,028	$145,790 - $189,983
Bonus	$27,191	$18,823 - $38,911
Total Pay	$194,220	$164,613 - $228,894

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Director of Customer Care Salary Near Erie, PA

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Erie, PA
CITY, STATE Jamestown, NY	AVERAGE SALARY RANGE $149,435 - $194,732	COMPARE TO Erie, PA
CITY, STATE Buffalo, NY	AVERAGE SALARY RANGE $154,045 - $200,740	COMPARE TO Erie, PA
CITY, STATE Youngstown, OH	AVERAGE SALARY RANGE $148,598 - $193,643	COMPARE TO Erie, PA
CITY, STATE Euclid, OH	AVERAGE SALARY RANGE $155,628 - $202,802	COMPARE TO Erie, PA
CITY, STATE Niagara Falls, NY	AVERAGE SALARY RANGE $153,729 - $200,329	COMPARE TO Erie, PA
CITY, STATE Cleveland, OH	AVERAGE SALARY RANGE $155,754 - $202,967	COMPARE TO Erie, PA

See salaries for Director of Customer Care in locations close to Erie, PA. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Erie, Pennsylvania

Erie (/ˈɪəri/; EER-ee) is a city on the south shore of Lake Erie and the county seat of Erie County, Pennsylvania, United States. Named for the lake and the Native American Erie people who lived in the area until the mid-17th century, Erie is the fourth-largest city in Pennsylvania, as well as the largest city in Northwestern Pennsylvania, with a population of 101,786 at the 2010 census. The estimated population in 2017 had decreased to 97,369. The Erie metropolitan area, equivalent to all of Erie County, consists of 276,207 residents. The Erie-Meadville, PA Combined Statistical Area has a pop...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

View Salary for Similar Jobs to Director of Customer Care in Erie, PA

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JOB TITLE	LOCATION	MINIMUM SALARY	MAXIMUM SALARY
JOB TITLE Customer Care Director	LOCATION Erie, PA	MINIMUM SALARY $143,900	MAXIMUM SALARY $188,000
JOB TITLE Customer Service Director	LOCATION Erie, PA	MINIMUM SALARY $143,867	MAXIMUM SALARY $187,957
JOB TITLE Customer Care Senior Manager	LOCATION Erie, PA	MINIMUM SALARY $114,800	MAXIMUM SALARY $147,900
JOB TITLE Customer Care Executive	LOCATION Erie, PA	MINIMUM SALARY $194,090	MAXIMUM SALARY $255,590
JOB TITLE Customer Care Supervisor	LOCATION Erie, PA	MINIMUM SALARY $63,500	MAXIMUM SALARY $82,800
JOB TITLE Customer Care Manager	LOCATION Erie, PA	MINIMUM SALARY $83,500	MAXIMUM SALARY $108,100

The Director of Customer Care job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in Erie, PA that might be a good fit for the type of job and salary you are looking for.

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145790

189983

About Erie, Pennsylvania Erie (/ˈɪəri/; EER-ee) is a city on the south shore of Lake Erie and the county seat of Erie County, Pennsylvania, United States. Named for the lake a....More

Erie, Pennsylvania area prices were up 1.5% from a year ago

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