Support and service delivery professionals required.
January 22, 2023
Drive employee engagement and high-performance culture of the Customer Care Operations team, ensuring effective performance management, coaching, and development of the team and creating an environment where people can excel through accountability, encouragement, and empowerment.
September 23, 2022
Create and present cost-benefit analyses regarding recommended changes to CC operations.
October 30, 2022
Demonstrate our five core values of Integrity, Customer Responsiveness, Innovation, Passionate Contribution & Empowerment and Continuous Improvement.
December 06, 2022
Tracks trends, makes decisions based on organized information, and supports decisions with articulate written and verbal communications.
January 31, 2023
Provide effective, constructive and appropriate feedback and leadership to direct reports to foster positive, team atmosphere.
March 15, 2023
Develop and direct the management of the Customer Care Team to ensure customer satisfaction, improved call efficiency, low abandonment and improved employee product knowledge.
April 12, 2023
Train, develop and manage all employees in warranty department in construction knowledge.
April 18, 2023
Meet and exceed customer speed standards including daily adherence to staffing lines, agent hiring, and agent attrition.
April 30, 2023
Prepares or directs the preparation of reports, management analysis, and information to establish business plans and report on the performance of the contact center.
May 17, 2023
