Director of Customer Success Salary in Wilmington, NC

How much does a Director of Customer Success make in Wilmington, NC?

As of February 01, 2025, the average annual salary for a Director of Customer Success in Wilmington, NC is $155,047. Salary.com reports that pay typically ranges from $138,738 to $175,033, with most professionals earning between $123,891 and $193,230.

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Salary range for a Director of Customer Success

$138,738 to $175,033

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Director of Customer Success

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Job Openings for Director of Customer Success in Wilmington, NC

What does a Director of Customer Success do?

Common responsibilities of a Director of Customer Success

Lead the team in annual and quarterly planning, keeping track of budget, and reporting on Customer Success initiatives' performance, with a focus on ROI and revenue growth.

January 20, 2023

Drive delivery and success of health checks upon customers' request to move them toward a healthy state, effectively managing customer complaints/escalations.

February 22, 2023

Manage client relationships from signature through renewal, escalating issues when they arise and resolving them in a timely fashion.

February 25, 2023

Provide a clear view of organizational metrics and status to the Executive team with optimization recommendations and needs.

March 10, 2023

Create and manage best practices and methodologies for successful Customer Success engagements throughout the customer lifecycle.

March 28, 2023

Collaborate with product, sales, and marketing to align strategy and execution so that the customer experience is consistent and optimal across all customer-facing activities.

April 05, 2023

Develop and monitor key metrics and objectives across customer support, implementation, and account management, providing insight into customer growth and health.

April 11, 2023

Recruit, motivate, and lead a team of Customer Success Managers to implement the strategy to the highest quality standards.

April 28, 2023

Design, develop and manage key success activities - onboarding, training, adoption, technical support, and advocacy.

May 10, 2023

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Director of Customer Success Salary By Experience Levels in Wilmington, NC

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Director of Customer Success Salary By Level of Education in Wilmington, NC

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LEVEL OF EDUCATION

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Average Salary Range for Director of Customer Success in Wilmington, NC

Average Base Salary

Core compensation

138738

175033

155047

Average Total Cash Compensation

Includes base and annual incentives

155671

208104

177945

What is the average salary for Director of Customer Success in 2025?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Director of Customer Success in Wilmington, NC. The base salary for Director of Customer Success ranges from $138,738 to $175,033 with the average base salary of $155,047. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $155,671 to $208,104 with the average total cash compensation of $177,945.

View Average Salary for Director of Customer Success as table

	Average Salary	Average Salary Range
Base Salary	$155,047	$138,738 - $175,033
Bonus	$22,899	$16,932 - $33,071
Total Pay	$177,945	$155,671 - $208,104

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Director of Customer Success Salary Near Wilmington, NC

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Wilmington, NC
CITY, STATE Jacksonville, NC	AVERAGE SALARY RANGE $138,451 - $174,670	COMPARE TO Wilmington, NC
CITY, STATE Myrtle Beach, SC	AVERAGE SALARY RANGE $136,959 - $172,788	COMPARE TO Wilmington, NC
CITY, STATE Fayetteville, NC	AVERAGE SALARY RANGE $138,981 - $175,339	COMPARE TO Wilmington, NC
CITY, STATE Greenville, NC	AVERAGE SALARY RANGE $146,569 - $184,912	COMPARE TO Wilmington, NC
CITY, STATE Florence, SC	AVERAGE SALARY RANGE $136,527 - $172,243	COMPARE TO Wilmington, NC
CITY, STATE Wilson, NC	AVERAGE SALARY RANGE $146,569 - $184,912	COMPARE TO Wilmington, NC

See salaries for Director of Customer Success in locations close to Wilmington, NC. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Wilmington, North Carolina

Wilmington is a port city and the county seat of New Hanover County in coastal southeastern North Carolina, United States. With a population of 119,045 in 2017, it is the eighth most populous city in the state. Wilmington is the principal city of the Wilmington Metropolitan Statistical Area, a metropolitan area that includes New Hanover and Pender counties in southeastern North Carolina, which has a population of 263,429 as of the 2012 Census Estimate. Wilmington was settled by the English along the Cape Fear River. The city was named after Spencer Compton who was the Earl of Wilmington. Its ...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

View Salary for Similar Jobs to Director of Customer Success in Wilmington, NC

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JOB TITLE	LOCATION	MINIMUM SALARY	MAXIMUM SALARY
JOB TITLE Customer Success Director	LOCATION Wilmington, NC	MINIMUM SALARY $137,279	MAXIMUM SALARY $173,270
JOB TITLE Customer Success Manager	LOCATION Wilmington, NC	MINIMUM SALARY $99,802	MAXIMUM SALARY $136,547
JOB TITLE Customer Success/Onboarding Director	LOCATION Wilmington, NC	MINIMUM SALARY $137,300	MAXIMUM SALARY $173,300
JOB TITLE Director of Customer Success Operations	LOCATION Wilmington, NC	MINIMUM SALARY $149,868	MAXIMUM SALARY $189,159
JOB TITLE Customer Success Strategic Director	LOCATION Wilmington, NC	MINIMUM SALARY $152,004	MAXIMUM SALARY $200,500
JOB TITLE Customer Success/Onboarding Manager	LOCATION Wilmington, NC	MINIMUM SALARY $99,900	MAXIMUM SALARY $136,600

The Director of Customer Success job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in Wilmington, NC that might be a good fit for the type of job and salary you are looking for.

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138738

175033

About Wilmington, North Carolina Wilmington is a port city and the county seat of New Hanover County in coastal southeastern North Carolina, United States. With a population of 119,04....More

Wilmington, North Carolina area prices were up 1.5% from a year ago

Director of Customer Success Salary in popular cities: Charlotte, Raleigh, Greensboro

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