Provide technical support to ADNET clients based on established procedures through various support mediums (telephone, email and remote) with emphasis on working on critical/challenging issues.
April 20, 2021
Act as a technical leader and assist in the growth of other engineers through one-on-one mentoring, one-to-many education scenarios and problem-solving collaboration.
June 18, 2021
Create insights and other diagnostic content in Azure Support Center, the global Azure diagnostic platform.
November 12, 2021
Communicate with developer customers through a number of channels including telephone, email, public and private forums, and the Internet.
November 16, 2021
Develop tools, scripts to automate troubleshooting activities and explorer diagnostic opportunity on Tenant based monitoring/alerts.
January 05, 2022
Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, and executive management.
January 27, 2022
Manage critical customer situations through communication with customers including periodic statusing, Root Cause Analysis and consistent dialog with Engineering, as needed.
February 10, 2022