Act as the single point of contact to the client for all types of service requests.
February 02, 2023
Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
February 03, 2023
Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
March 03, 2023
Monitoring various key service boards and provide follow-up communication with resources and clients to ensure workflow progress and customer satisfaction.
March 25, 2023
Works directly with customers, sales team members, and other internal organizations as necessary to satisfy the customers' needs.
January 03, 2023
Assist the Major Incident Management Global and Regional Process Owner in identifying and planning for process improvement projects.
January 18, 2023
Review compliance to Readiness Plans for each project, document, issues coordinate and track actions to resolve Readiness issues.
January 23, 2023
Provide project coordination for customer solutions, including aiding and overseeing tech implementation to complete the project on time.
March 03, 2023
Demonstrated leadership and teamwork skills, and the ability to build and sustain key relationships with faculty, students, and co-workers.
April 18, 2023
