Develop effective service concepts to ensure the areas meet or exceed established departmental goals, while maintaining compliance to bank policies as well as state and federal regulations and guidelines.
February 15, 2020
Manage all front-line staff in the Customer Care Center to include interviewing and hiring new associates, monitoring and coaching ongoing performance, facilitating professional development, managing performance issues as needed to ensure associates meet or exceed minimum department expectations.
April 08, 2020
Communicate with touch labor, supervisory, and sales personnel to address issues and relay feedback, and provide relevant information to upper management.
May 12, 2020
Assists in the development and implementation of the operational business plans, strategies and organization design that are consistent with short- and long-term objectives of TDW.
May 20, 2020
Actively supports the Corporate HSE initiative by holding regular HSE meetings, maintaining a safe work environment, and promoting the use of PPE and safe work habits for employees, in compliance with the Corporate HSE plan.
May 29, 2020
Provides appropriate, relevant and timely input and recommendations for personnel decisions (hiring, termination, promotion, performance management, salary administration) to Regional Operations Leader.
June 27, 2020
Lead worker or supervisor in a professional customer-service business environment (with responsibility for assigning tasks, monitoring progress and work flow, checking the product, scheduling work and establishing work standards for the work of two or more coworkers).
July 01, 2020