Assists customers who are experiencing technical problems by quickly resolving issues by phone and/or email, or by forwarding more complex issues to the appropriate technical resource within MMQCI, while exhibiting cheerful and sincere empathy at all times.
February 15, 2023
Communicate with franchisees via phone, email (ticket based system), web chat to provide step-by-step solutions effective in resolving hardware or software problems.
February 22, 2023
Act as a business liaison between Vertex and the client balancing the needs of both the client and our business in a way that drives a mutually agreed upon outcome.
March 04, 2023
Works with upper management to streamline troubleshooting processes as well as create and maintain appropriate troubleshooting procedures.
April 08, 2023
Understanding of information delivery principles including the creation of abstraction layers, query optimization, and report level calculations.
April 10, 2023
Support data delivery through feeds, PDF reports, or other means by ensuring that systems are performing as expected, and develop improvements as needed.
April 15, 2023
Demonstrates functional skill to troubleshoot and resolve technical problems and other general account inquiries over the phone in a single customer interaction to maximize the customer experience, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
April 17, 2023
Provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services.
April 20, 2023
Demonstrated strong customer service focus, analytical, problem-solving and team-building capabilities.
April 30, 2023
