Demonstrated experience managing complex projects and initiatives, including developing project plans, preparing corresponding change and communication plans, identifying milestones, deadlines and metrics to assess outcomes/results.
December 05, 2022
Drive the strategic direction of capacity planning (long-term) and workforce management (short-term), staff solutions strategy, and geographic diversification.
January 30, 2023
Develop, execute, and manage annual headcount planning cycle as well as end-to-end project plans and ensure on-time delivery.
February 17, 2023
Manage the analyses of daily, weekly, and monthly reporting of operational performance via Key Performance Indicators.
February 26, 2023
Support key workforce planning processes including headcount planning, allocation reconciliations and adjustments, and change management processes with cross-functional counterparts.
March 07, 2023
Understanding of integrated talent management and talent strategies to attract, develop, motivate and retain an engaged workforce.
March 11, 2023
Provide leadership to a team of analysts supporting the operation through the delivery of key initiatives focused on proactive planning and resource optimization, WFM projects across all markets and analytical insights and support, reporting needs for internal/external customers.
April 22, 2023
Collaborate with Operations leadership to proactively identify issues and mitigation to avoid / minimize current and future production results and ensure performance and financial goals are achieved .
May 09, 2023
Create best capacity plan and set staffing targets for our business by managing trade-offs between Customer Experience/Service Levels, Employee Experience, Operational Flexibility, and Cost Effectiveness.
May 20, 2023