Assist in the assessment, selection and management of infrastructure systems and services vendors. Document the design, operation and troubleshooting of technology platforms and procedures. Provide technical and project management expertise to design, implement and support network infrastructure for G1 business processes. view job details

Act as an escalation resource for reported network performance or application performance issues. Provide technical and architectural support for field networks to include industrial switches, routers, and wireless bridges. Lead by example, be an ambassador for Apache's values. view job details

Maintains current knowledge of all CLIENT business applications (internal and external facing), products and processes to provide superior customer support and training. Takes pride in his/her work and demonstrates outstanding professionalism in providing service to all CLIENT customers including but not limited to employees, policyholders, and agents / producers. Collect and document information pertaining to inventory and asset tracking. view job details

Provide support for all stores, field, and corporate users. Provide problem tracking and reporting service for all field, remote, and corporate users. Assist with the configuration process for new, refresh and temp stores. view job details

Respond to inbound technical calls and helpdesk tickets from associates in an efficient, courteous, and knowledgeable manner. Handle all Windows based issues to include but not limited to installing/upgrading/troubleshooting various OS issues, virus and network related incidents. Collaborate with team members to share knowledge of issues and corresponding resolutions or workarounds. view job details

Implementation of ITIL best practices and continuous service improvements. Provide leadership and strategic direction in the development and execution of IT Service Management processes and tools. Manage IT Service Desk, Application Support, Change Management and Release Management teams. view job details

Review technical solutions for compliance to business process and objectives. Contributes to business partner vision at the initiative level, influencing scope and delivery options with feedback. Communicate at both the business and technical level (written and verbal). view job details

Demonstrated attention to detail and the ability to learn new software quickly and to understand technical information and communicate it to others using clear, concise and user-friendly language. Demonstrates skill development by actively participating in growth opportunities for continuous development and improvement and applying new skills/knowledge to the job as evident by the ability to efficiently and effectively perform assigned duties, resu Develop and gain approval of project artifacts, which will outline the objectives of the project, scope of work, and project elements, including schedule, project deliverables, funding limitations, procedures for accomplishing staff requirements, and allo view job details

Document processes and procedures as required. Demonstrates teamwork and flexibility/adaptability. Supports organization and departmental goals and philosophies through active participation in team projects and support activities. view job details

Support to address changes to task/project details, schedule or resources, as well as new tasks and projects. Document after action items and follow up tasks with due dates based on meeting discussion. Participate in business development efforts, including contributing to proposals and interacting with potential customers and partners. view job details

Assist project teams in establishing clear commitments to stakeholders and help hold the teams accountable for meeting these commitments. Manage the day to day activities on the project including project risks, cost, and schedule, determine and manage project expenses within the allocated budget and complete all input to the State Portfolio Management (Touchdown) system. Leads and documents the results of business and technical requirements sessions in coordination with information technology (IT) and business teams. view job details

Gather data on and provide analysis of all activities that have an impact on the value, cost and risk of digital technology asset life cycles. Performs yearly audits of computing devices, presenting findings to IT leadership including proposing changes to policies and processes. Assists procurement, financial, and legal departments in analyzing budgets, proposals, and vendor contracts for acquisition, monitoring, and compliance of hardware/software assets. view job details

Manage the hiring process with hiring managers, from sourcing and qualifying to filling needs. Negotiate and close deals!. Required Skills Sales, IT Consulting, Software Development, Business Development, Client Relationship Management. view job details

Performs service administration tasks for software and hardware products to ensure manufacturer warranty. Responds to escalated request from help desk for issues related to computers, phones, printers, faxes, and scanners. Assist with procurement process in areas of requisition tracking, receiving, shipping and installation. view job details

Train our Command Center to do day-to-day support and monitoring. Participate in 24X7 on-call rotation. Participates in architecture reviews to ensure that solutions comply with standards and uses approved technologies. view job details

Utilize a database and the internet to research prospects and qualify leads to increase contact to appointment ratio benchmarks. Adhere to Sales operational procedures. Initiate networking and industry presence within assigned territory. view job details

Follows appropriate procedures to initiate escalation when a known resolution cannot be identified. Respond to inquiries from users and help resolve both software and hardware problems. Support the IT infrastructure which includes laptops, desktops, servers, network, printers and other IT related devices. view job details

Design and implementing request management workflows. Adherence to and compliance with information systems security is everyone's responsibility. Attend Information Systems security training, when offered. view job details

Review effectiveness, revise, and document changes to effect improvements in and maintain currency of Incident and Service Request Management procedures. Manage service request queue(s) within Global Service Management tool. Represent Global Service Desk and Desktop Support on projects and/or day to day activities to ensure the requirements are met for our teams. view job details

Determines support requirements for the location, devise installation, and operation of IT equipment and systems. Assists with performing updates on inventory records for technology equipment at assigned sites, including identifying the location of IT equipment and equipment issued to staff. Performs staff studies to recommend organizational improvements, which could be accomplished with automation, and recommends alternative courses of action, when warranted. view job details