IT Support Specialist Salary at Jefferson County, Alabama BETA

Job Description Job Description Why Work For Us Alexander Shunnarah Trial Attorneys is a rapidly growing personal injury law firm based in Alabama with offices across the nation. We handle complex cases and provide each attorney and staff with the support they need enabling us to best serve our clients. Our attorneys and staff pride themselves on their skill set, experience, compassion, and commitment. We are dedicated to giving our clients the utmost attention and care while fighting for them to get what they deserve. At Alexander Shunnarah Trial Attorneys, we take a real approach. We are innovative, always finding ways to be better, and have a go-getter mentality across the board. Each team member plays a critical role in our mission. We know our people are what makes us great. If you're looking for a career where you can help make a difference in the lives of others alongside a supportive team, we encourage you to apply! What We Value Client Commitment Integrity A Will to Win Teamwo

Senior User Support Specialist Employment Type: Full Time, Senior-level Department: Information Technology CGS is seeking a Senior User Support Specialist to join our team in supporting a wide-ranging technical support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: * Setup, monitor, train, troubleshoot, diagnose, and resolve issues with web conferencing tools including but not limited to: (a) Zoom.gov (b) Skype for Business (c) WebEx (d) Team Meeting (e) Adobe Connect Qualifications. * 4+ years d

Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance a

Tier 2 Technical Support Specialist (365) $75,000 -85,000 Birmingham, AL The Tier 2 Technical Support Specialist is responsible for providing advanced technical support, resolving complex issues related to server, storage, network infrastructure, and Microsoft 365 applications. This role requires a combination of technical expertise, strong problem-solving skills, and excellent customer service. Essential Duties and Responsibilities Provide advanced technical support to clients, resolving complex issues related to server, storage, network infrastructure, and Microsoft/Office 365 applications. Conduct on-site service calls as needed to address client requirements. Actively contribute to the growth of business through exceptional technical expertise and customer service. Efficiently manage time and leave using Autotask or other designated tools. Address client complaints promptly and professionally, maintaining accurate account records. Assist with general administrative duties, includin

Position Overview: We are seeking an experienced IT Level 2 Support Specialist with a strong background in Operational Technology (OT) systems in the mineral mining industry. This hybrid position combines onsite and remote responsibilities, requiring a professional capable of troubleshooting, maintaining, and improving IT and OT infrastructure to ensure seamless operations in a demanding industrial environment. Key Responsibilities: • Provide Level 2 support for IT infrastructure, including hardware, software, and network systems. • Maintain, troubleshoot, and optimize OT systems specific to mineral mining operations (e.g., SCADA, PLCs, DCS). • Collaborate with cross-functional teams to address IT and OT integration challenges, ensuring reliable communication between enterprise and industrial systems. • Monitor and manage network security, addressing vulnerabilities specific to OT environments. • Perform regular maintenance, updates, and patches to IT and OT systems to ensure complianc

Job Description Job Description Technical Support Specialist 4 Birmingham, AL Assignment Duration: January 1, 2025 – January 1, 2028 (Estimated) Position Overview: We are seeking an experienced IT Support Specialist to join our team as a Level 4 HelpDesk professional. In this role, you will be responsible for handling the most complex and high-priority IT incidents escalated from lower support levels. Your extensive experience in IT support, strong troubleshooting skills, and leadership ability will allow you to resolve advanced technical issues and drive the overall quality of our support operations. The ideal candidate will have 10+ years of experience in IT support and a deep understanding of IT systems, networks, and infrastructure. Key Responsibilities: Serve as the highest level of support for escalated IT incidents, handling complex and high-priority technical issues that require expert-level knowledge. Troubleshoot and resolve advanced technical problems, including but not limi

[Customer Service / Remote] - Anywhere in U.S. / Up to $55K-yr / Insurance benefits / 401k match / PTO / Monthly remote work reimbursement - As an Associate Product Support Specialist you'll: Deliver an exceptional customer experience through one-on-one interactions in the support email queue, live chat sessions, or phone calls; Collaborate with other departments, on behalf of customers, to resolve and escalate issues, gather feedback to improve the product, or QA new features; Educate and empower customers to become more comfortable using the platform; Optimize Help Center documentation, share how-to's and best practices with the team, and proactively look for ways to improve processes...Hiring Fast >>

Network Infrastructure Manager $85,000 - $100,000 Birmingham, AL The Network Infrastructure Manager will oversee the design, implementation, and maintenance of the organization's wired and wireless network infrastructure. This role requires a strong technical background and a focus on optimizing network performance, security, and scalability. Key Responsibilities: Network Design and Implementation: Design, deploy, and manage wired and wireless network infrastructure, leveraging Cisco networking technologies. Network Administration: Administer and configure routers, switches, and firewalls, including Palo Alto solutions. Network Troubleshooting: Troubleshoot and resolve complex network issues using advanced diagnostic tools. Network Security: Implement and maintain robust network security measures, including access control, VPNs, and firewall policies. Network Performance Monitoring: Monitor network performance to ensure high reliability and availability. Network Enhancement: Collaborat