IT-Support Salary at Softvision Llc BETA

Production Support Analyst / Application Support Specialist Direct Hire Atlanta, GA - hybrid onsite/remote Job Summary: We are seeking a dedicated and detail-oriented Production Support Analyst/Application Support Specialist to join our team. In this role, you will be responsible for ensuring the stability, availability, and performance of critical software applications or systems in a production environment. You will work closely with cross-functional teams to resolve issues, troubleshoot problems, and implement improvements to enhance system reliability. Overall, the Production Support Analyst plays a critical role in ensuring the smooth operation of the application and production systems, resolving issues as quickly as possible, and improving overall efficiency and performance. Responsibilities: Incident Resolution: Respond to and resolve production issues, incidents, and service requests in a timely manner to minimize downtime and impact on business operations. Monitoring and Alert

Tech Support Analyst Position Summary: Our partner, a pioneering global information and insights company that establishes trust in global commerce while leading the industry in the realm of data, is looking to add a Senior Analyst/Tech support to their team. In this role, you will be the primary point of contact with customers, ensuring timely resolution of their concerns and assisting in network/system technical issues. Therefore, we’re looking for a proactive professional with strong customer service, analytical, and problem-solving skills. In this role, you will work effectively in a collaborative team environment. Experience and Education: Bachelor or higher degree in Computer Science, Information Systems, Information Technology, or a related technical field/experience. 6+ years of experience in customer support roles or related fields. Experience working in a network/systems environment. Experience with escalating/triaging issues as needed. Strong mentoring and coaching skills, pr

• Incident Management, Infrastructure Management, L1 & L2 production support. • 24/7 On-call support rotation function is a component of this role. • Experience using various design patterns preferably MVC, Singleton, Facade and Factory - Proficient in OOD and Implementation, Design Patterns • Experience in other Backend programming languages like Python, Node.js, Golang, is a plus. • 2+ years’ experience with Angular JS • Expertise in other Frontend Frameworks like React/Vue.js is a plus. • Mut have experience working in GIT, Hibernate, JBOSS, Apache, Tomcat, Oracle, UML, JUnit, Mockito, Wire Mock, and REST APIs • Solid understanding of web/mobile application architecture and security (OAuth, JWT, Spring Security) Extensive experience implementing API’s (REST) via microservices • Hands-on UI development experience utilizing Responsive Design • Proficient in Bootstrap or Foundation frameworks • 2 + years’ experience with unit testing frameworks (e.g., Jasmine, Protractor) • Proficient

We are currently recruiting for an experienced IT Support Specialist to join an established professional services client, supporting their HQ in Sandy Springs. This position will be key in providing exceptional technical support to a varied end-user base, as well as supporting firm-wide projects at a time of continued digital transformation. The Role: Support the end-user base via telephone, email and/or deskside visits. Resolve issues across desktop, server, hardware, and network environments. Managed office AV environments, maintaining for regular conferences/events. Maintain mobile devices across iOS and Android platforms. Take responsibility for office setups, conference room setups and event setups. Ensure alignment to asset management processes. Participate in system updates and deployments. Must be willing to travel between 2 office locations The Requirements: Experience in Microsoft based environments. Experience with the full Office 365 suite. Experience supporting iOS and And

PRIMARY PURPOSE OF JOB AND CONTRIBUTION TO ORGANIZATION: This position supports overseeing computer systems for businesses and offers support to the system's users. This may be internal assistance, working directly with staff who use the computer systems or it may be assisting external customers who access the systems via the Internet. ESSENTIAL TASKS AND RESPONSIBILITIES: The following job functions are not all-inclusive. The employee must perform other job-related tasks/responsibilities the supervisor requests. Job duties may change as required by the needs of the company. 1. Effectively and efficiently respond to help desk tickets, user requests, emails, and all other forms of communication for IT support issues from end users, if applicable customers and visitors. 2. Possess the ability to evaluate vendor-supplied software by observing user objectives, testing software compatibility with existing hardware, etc. 3. Train users on new or existing software as designated by management.

Insight Global is looking for an IT Support employee to join an amazing IoT startup in their Atlanta, GA office. This person will be responsible for Tier I/II support in the office for all internal employees. You will be imaging computers (95% mac/ios, 5% windows), supporting basic ticketing requests for internal employees only, and helping with basic hardware set-up in office. You will be an on-site support for anyone who needs help as soon as possible. We are looking for an individual with high energy and an interest in growing their career with a great company, someone with high attention to detail, strong fundamentals of IT, and a candidate who can join the team in a long-term setting. Basic Qualifications: - 2-5 years of experience in a technical support or customer service environment supporting Mac OS (95%), Windows(5%) and Linux exposure - Experience working as internal IT Support - Experience with basic technical support with Zoom/ experience setting up Zoom rooms - Incredibly

Company Description Govt Portal is a payment technology company based in Atlanta, GA, offering municipalities the ability to accept credit and debit card payments at zero cost. With over 1,000 clients nationwide, we provide efficient processing solutions tailored to each client's needs. Our software payment integration streamlines daily processes for municipal court, utilities, property tax, motor vehicle tag renewal, zoning, and licensing. Role Description This is a full-time hybrid role for an Administration and Support position at Govt Portal. The role involves daily tasks such as managing office operations, providing administrative support, coordinating payments, and assisting with customer inquiries. While primarily located in Atlanta, GA, the position allows for some remote work flexibility. Qualifications Office Management, Administrative Support, and Customer Service skills Experience in payment processing and data entry Proficiency in Microsoft Office Suite (Word, Excel, Power

Application Support Location : Atlanta , GA Full Time Opportunity QUALIFICATIONS: • Incident Management, Infrastructure Management, L1 & L2 production support. • 24/7 On-call support rotation function is a component of this role. • Experience using various design patterns preferably MVC, Singleton, Facade and Factory - Proficient in OOD and Implementation, Design Patterns • Experience in other Backend programming languages like Python, Node.js, Golang, is a plus. • 2+ years’ experience with Angular JS • Expertise in other Frontend Frameworks like React/Vue.js is a plus. • Mut have experience working in GIT, Hibernate, JBOSS, Apache, Tomcat, Oracle, UML, JUnit, Mockito, Wire Mock, and REST APIs • Solid understanding of web/mobile application architecture and security (OAuth, JWT, Spring Security) Extensive experience implementing API’s (REST) via microservices • Hands-on UI development experience utilizing Responsive Design • Proficient in Bootstrap or Foundation frameworks • 2 + years’