Contact Center Agent Salary at Tristar Co BETA

Job Description Job Description Customer Service Manager Job Responsibilities: Handle customer inquiries and complaints Provide information about our products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services. Prepares call center reports for upper management by collecting and analyzing data. Build up script and training material for new agents Evaluate agent’s performance reviews and overall team effectiveness with upper management. Help agents with challenging customer service issues. Monitors team performance and provide tools if necessary. Determines call center operational strategies by evaluating results and objectives. Maintains and improves call center operations by monitoring system performance and identifying and resolving problems. Presents quarterly call center action plans and objectives. Customer Service Manager Qualificati

Job Description Job Description About Us: At Reliable Roofing, we are committed to providing excellent customer service and creating positive experiences for our clients. We are seeking an experienced and motivated Call Center Manager to lead our customer service team and help us maintain the highest standards of service excellence. If you're an experienced leader with a passion for customer satisfaction and team development, we want to hear from you! Our call center focuses on scheduling appointments by inbound and outbound calls to warm leads. We dont cold call. Job Description: As a Call Center Manager, you will oversee the daily operations of our call center and lead a team of customer service representatives. You will be responsible for ensuring that our team delivers top-tier customer service, meets performance goals, and maintains high levels of client satisfaction. You will also play a key role in training, coaching, and mentoring team members, while analyzing performance metri

**Optum** is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.** As a **Customer Service Representative Lead** , you'll compassionately deliver an exceptional experience to between 50 to 70 callers per day, always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. You'll also provide support to your team members by serving as a resource or subject matter expert. Both are opportunities for you t

Job Title: Call Center Representative Job Overview: We are seeking a motivated and customer-oriented Call Center Representative to join our dynamic team. In this role, you will be responsible for handling inbound and outbound calls, assisting customers with inquiries, providing product or service information, troubleshooting issues, and ensuring a positive customer experience. The ideal candidate will be skilled in communication, problem-solving, and maintaining a high level of professionalism. Key Responsibilities: Answer incoming customer calls promptly and professionally. Address customer inquiries, concerns, and issues in a courteous and efficient manner. Provide accurate information about products, services, and policies. Resolve customer complaints or problems by identifying the cause and offering solutions. Maintain and update customer records in the database accurately. Follow scripts and guidelines to ensure consistency and quality in customer interactions. Escalate complex is

Job Description Job Description The Member Service Representative (MSR) is the first line of contact for HealthSmart MSO’s Client’s members and providers. The member services representative will assist members and providers with questions related to the Medi-Cal, Commercial, Covered California, Medicare and D-SNP programs for Orange and Los Angeles County’s. The incumbent will resolve member inquiries and complaints fairly and effectively. The incumbent will provide information regarding eligibility, enrollment, benefits and services to our Client’s eligible members and providers. Duties and Responsibilities: Achieves high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the member services team in completing department responsibilities and collaborates with others to support short and long-term goals/priorities for the department. Addresses member and provider inquiries, questions and concerns in all areas including eligibi

Job Description Job Description HERE IS YOUR OPPORTUNITY TO APART OF AN ELITE TEAM AS A SALES SUPPORT ASSOCIATE! At Luxe Global Solutions, we are seeking competitive, hard-working, enthusiastic, and committed individuals to join our team and expand their growth. Our firm continues to set the standard for excellence in Sales Support and establishing a repeat customer base for clients. Ensuring customer satisfaction in a way that suits their needs means offering sales support through every step. Our Sales Support Associates act as a guide throughout each sales experience, providing a simple and seamless process. ***If you are looking to further your career with an established and respected business consulting firm, join our impeccable team at Luxe Global Solutions now! We are looking for a Sales Support Associate to: Record confidential customer information accurately within our customer database Act as the face of the brand ensuring each customer has a positive sales experience Offer sa

Century Group is partnering with a client who is seeking a VP, Call Center Operations to join their team. Exact compensation may vary based on skills, experience, and location. Expected starting base salary $200,000 to $400,000 per year. Job Responsibilities: Evaluate call center operations, set operational and performance standards for agents and leadership. Analyze our customer data and feedback to enhance satisfaction and experience. Monitor key performance metrics such as handle time, first-call resolution, and customer satisfaction using real-time dashboards. Collaborate with business and technical teams to develop and implement customer engagement initiatives and call center systems. Assess emerging technologies, such as AI-driven chatbots, speech analytics, and omnichannel solutions, to enhance customer interactions. Collaborates with QA and management teams to enforce script guidelines and compliance. Identify and deploy coachable opportunities. Offers a key voice for a compreh

POSITION SUMMARY: Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs. DUTIES and RESPONSIBILITIES: CLIENT SUPPORT Provide service coverage for a FA/PWA/team including: * Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships * Executing money movement transactions at the request of the client and/or FA/PWA/team * Answering general non-investment related questions concerning client accounts, including relaying stock positions, and providing account balances (e.g., funds due and margin debit) * Enter profile information or pre-fill account documentation on cli