Also referred to as:
Account Relationship Director, Client Relationship Director
Requirements and Responsibilities
Account Management Director directs and oversees the account management function. Administers an organization's account management policies, objectives, and initiatives. Being an Account Management Director implements short and long-term strategies for building client relationships, generating new business, and driving revenue growth. Develops client retention and growth plans for developing a profitable business with assigned accounts. Additionally, Account Management Director establishes data collection and monitoring processes that reflect the status and health of accounts. Facilitates targeted action plans to resolve issues and maintain client satisfaction. Leads interactions with the most strategic accounts. Collaborates with cross-functional teams to suggest product or service improvements in response to client feedback and industry trends. Typically requires a bachelor's degree. Typically reports to senior management. The Account Management Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an Account Management Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.
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