Skills & Competencies for Account Management Director

Account Management Director job profile

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JOB SUMMARY for Account Management Director

Directs and oversees the account management function.

JOB RESPONSIBILITIES for Account Management Director

Administers an organization's account management policies, objectives, and initiatives. Implements short and long-term strategies for building client relationships, generating new business, and driving revenue growth. Develops client retention and growth plans for developing a profitable business with assigned accounts. Establishes data collection and monitoring processes that reflect the status and health of accounts. Facilitates targeted action plans to resolve issues and maintain client satisfaction. Leads interactions with the most strategic accounts. Collaborates with cross-functional teams to suggest product or service improvements in response to client feedback and industry trends.

Account Management Director SALARY RANGE

BASE 50%
$215,427
TOTAL 50%
$262,786
Job Level
M04
Job Code
SM15000519
Education/Degree
Bachelor's Degree
Reports To
Senior Management

Account Management Director Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Account Management Director skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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9 general skills or competencies (Job family competencies) for Account Management Director

1 Job Family Competencies – Customer Satisfaction
Proficiency Level -4
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Explains the importance of customer satisfaction to a business.
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Level 2 Behaviors
(Light Experience)
Identifies and reports issues promptly to ensure quick resolution and customer satisfaction.
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Level 3 Behaviors
(Moderate Experience)
Negotiates issues directly with the customer to maximize customer satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Recommends plans to enhance the current process in increasing customer satisfaction efficiencies.
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Level 5 Behaviors
(Mastery)
Fosters maintains effective business-to-customer relationships to meet and exceed customer expectations.
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2 Job Family Competencies – Account Management
Proficiency Level -5
Skill definition-Nurturing a company’s client relationships by providing them with service and support.
Level 1 Behaviors
(General Familiarity)
Identifies the importance of account management in our organization.
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Level 2 Behaviors
(Light Experience)
Responds to client account complaints and issues regarding products or services.
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Level 3 Behaviors
(Moderate Experience)
Maintains good relationships with existing brand partners to achieve high levels of satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Monitors the account management market trends to suggest adjustments to sales efforts.
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Level 5 Behaviors
(Mastery)
Establishes the latest strategic account management best practices and trends.
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3 Account Management Director - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Account Management Director
Proficiency Level - 4
5 Competency for - Account Management Director
Proficiency Level - 5

14 soft skills or competencies (core competencies) for Account Management Director

1 Core Competencies – Products And Services
Proficiency Level -3
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Discusses the primary markets for the P/S.
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Level 2 Behaviors
(Light Experience)
Summarizes the features, specifications, or functions of any given P/S.
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Level 3 Behaviors
(Moderate Experience)
Explores target customers to sell and deliver products and services.
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Level 4 Behaviors
(Extensive Experience)
Instructs others to explain the key factors that differentiate the products from those of the competitors.
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Level 5 Behaviors
(Mastery)
Initiates an evaluation of the past, evolution, and future plans of the product or service line.
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2 Core Competencies – Financial Acumen
Proficiency Level -3
Skill definition-Obtaining financial information and applying financial understanding to foster sound judgment and correct business decisions.
Level 1 Behaviors
(General Familiarity)
Lists and explains the roles of major financial reports.
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Level 2 Behaviors
(Light Experience)
Communicates financial information and movements effectively to senior management.
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Level 3 Behaviors
(Moderate Experience)
Presents financial reports that contain relevant business performance to financial and non-financial employees.
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Level 4 Behaviors
(Extensive Experience)
Oversees all aspects of our business's monetary transactions and economic value to promote financial stability.
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Level 5 Behaviors
(Mastery)
Monitors our business's overall performance and adjusts the allocation of finances based on progress against goals.
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3 Account Management Director - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Account Management Director
Proficiency Level - 4
5 Competency for - Account Management Director
Proficiency Level - 5

Summary of Account Management Director skills and competencies

There are 0 hard skills for Account Management Director.
9 general skills for Account Management Director, Customer Satisfaction, Account Management, Business Development, etc.
14 soft skills for Account Management Director, Products And Services, Financial Acumen, Planning and Organizing, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Account Management Director, he or she needs to be skilled in Products And Services, be skilled in Financial Acumen, and be an expert in Planning and Organizing.

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