Contact Center Forecasting and Resourcing Analyst III Salary in the United States

The Contact Center Forecasting and Resourcing Analyst III analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Responsible for monitoring the contact center workload and scheduling function. Being a Contact Center Forecasting and Resourcing Analyst III maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. In addition, Contact Center Forecasting and Resourcing Analyst III may require a bachelor's degree. Typically reports to a manager. Being a Contact Center Forecasting and Resourcing Analyst III work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Working as a Contact Center Forecasting and Resourcing Analyst III typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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